Operations Lead: Cash, Inventory & Customer Service

U.S. Department of Veterans Affairs; Bedford (MA); On-site; USD 46,000 - 60,000; Full time

Job summary

Veterans Canteen Service (VCS) is seeking a supervisory professional in the VCS canteen environment. The role focuses on cash controls, inventory management, and ensuring high-quality customer service within VA’s healthcare system.

The ideal candidate has at least one year of direct food/retail supervisory experience, three years of customer service, and strong communication skills. A valid REAL ID is required to work with VCS.

Qualifications

• Minimum of 1 year direct food/retail supervisory experience.
• Minimum of 3 years customer service experience.
• Proficient with Microsoft Word/Excel and other MS applications.
• Experience with POS systems.
• Exceptional verbal and written communication skills. Real ID required to work at VCS.

Responsibilities

• Controls - secure cash stored in the canteen safe and manage all cash transactions.
• Accounts for withdrawals and deposits of funds.
• Review sales journals and reconcile accounts regularly.
• Prepare merchandise, food, or supply purchase orders.
• Verify invoices and maintain in-stock inventory records.
• Maintain facilities appearance and merchandise/food displays.
• Stock and restock shelves and confirm basic stock list status.
• Report unexplained losses/shortages of cash, funds or assets.
• Provide floor coverage to maintain customer service quality.
• Fill in for breaks or leave as required.

Skills

Customer service

Verbal communication

Written communication

Supervisory experience

Tools

Microsoft Office

POS systems

Job description

Veterans Canteen Service (VCS) is seeking a supervisory professional in the VCS canteen environment. The role focuses on cash controls, inventory management, and ensuring high-quality customer service within VA’s healthcare system.

The ideal candidate has at least one year of direct food/retail supervisory experience, three years of customer service, and strong communication skills. A valid REAL ID is required to work with VCS.