Operations Lead: Account Management & CX (AI-Driven)

Marvin; Thornton (CO); On-site; USD 91,000 - 114,000; Full time

Job summary

TruStile Doors, a national manufacturer of premium architectural doors, is seeking an Account Management Operations Manager to join our Residential Accounts team.

You will oversee customer service operations, partner with leadership, evaluate performance metrics, leverage AI-enabled solutions, and drive improvements across the quote-to-order lifecycle.

Ideal candidates have 5+ years in customer service/operations and a track record of cross-functional leadership.

Qualifications

• 5+ years in customer service, account management, or operations.
• Experience analyzing business processes and implementing improvements.
• Experience with performance metrics, reporting, and analytics.
• Leadership of cross-functional projects and customer-facing teams.

Responsibilities

• Manage customer service operations in partnership with multiple teams across quote-to-order processes.
• Identify opportunities to improve customer experience and reduce non-value-added activities.
• Develop dashboards and scorecards to provide actionable insights.
• Leverage AI tools to enhance documentation, training, and knowledge management.
• Lead continuous improvement initiatives focused on service quality and productivity.
• Present recommendations to leadership and drive implementation across the organization.

Skills

Process improvement

Operations management

Analytics

Project management

Cross-functional collaboration

Customer experience

Education

Bachelor's degree

Job description

TruStile Doors, a national manufacturer of premium architectural doors, is seeking an Account Management Operations Manager to join our Residential Accounts team.

You will oversee customer service operations, partner with leadership, evaluate performance metrics, leverage AI-enabled solutions, and drive improvements across the quote-to-order lifecycle.

Ideal candidates have 5+ years in customer service/operations and a track record of cross-functional leadership.