Operations Excellence Lead, Account Management

Trustile Doors LLC; Thornton (CO); On-site; USD 91,000 - 114,000; Full time

Job summary

TruStile Doors is seeking an Account Management Operations Manager to join our Residential Accounts team. This role oversees customer service operations, partnering with leadership to optimize the quote-to-order lifecycle and drive performance improvements.

You will leverage AI-enabled solutions, build dashboards, and lead cross-functional projects to enhance workflows and the customer experience. A business degree and 5+ years in customer-focused operations are expected.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years in customer service, account management, or operations.
• Experience with performance metrics, reporting, and analytics.
• Experience leading cross-functional projects.
• Experience with customer-facing processes.

Responsibilities

• Oversee customer service operations across teams to optimize quote-to-order processes.
• Partner with leadership to evaluate performance metrics and drive improvements.
• Lead continuous improvement initiatives and reduce non-value-added activities.
• Develop dashboards and scorecards to provide actionable insights.
• Identify training gaps and enhance onboarding and knowledge transfer.
• Leverage AI tools to improve documentation, training, and processes.
• Present recommendations to leadership and drive tool enhancements.

Skills

Customer operations

Performance metrics

Process improvement

Cross-functional collaboration

AI tools

Education

Bachelor's degree in Business Administration or related field

Tools

Reporting tools

BI dashboards

AI-enabled solutions

Job description

TruStile Doors is seeking an Account Management Operations Manager to join our Residential Accounts team. This role oversees customer service operations, partnering with leadership to optimize the quote-to-order lifecycle and drive performance improvements.

You will leverage AI-enabled solutions, build dashboards, and lead cross-functional projects to enhance workflows and the customer experience. A business degree and 5+ years in customer-focused operations are expected.