Operations Lead

*US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Build Operations Lead to unify delivery as one business, overseeing intake, governance and playbooks across client projects in a fast-paced real estate environment.

You will coordinate with multiple teams, drive data-driven reporting, and ensure consistent delivery practices while onboarding new staff and projects. This role is based on-site in Chicago and offers a comprehensive benefits package.

Qualifications

• Bachelor’s degree or equivalent
• 8+ years in operations, program management or PMO in real estate or professional services
• Experience building repeatable processes, playbooks and governance
• Strong interpersonal skills with executive-level stakeholders
• Familiarity with JLL financial systems and reporting
• Proficiency with Microsoft Office, SharePoint and BI tools

Responsibilities

• Run Build’s operating cadence and governance forums
• Own intake path for new Build work and classify routing of projects
• Set up clients, projects and users in technology platforms
• Maintain playbooks, RACIs, templates and delivery plans
• Lead data quality, document control and audit readiness
• Support staffing and onboarding with HR and Talent Acquisition
• Drive adoption of Ingenious and manage license procurement
• Partner with Finance on Build P&L and headcount reporting
• Run client satisfaction surveys and act on feedback
• Identify and fix process gaps to speed up account setup

Skills

Operations management

PMO experience

Cross-functional collaboration

Microsoft Office/SharePoint

BI/reporting tools

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

BI tools

Ingenious

e-Builder

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As the Build Operations Lead, you’ll make Build run as one business instead of a set of one-off projects. You’ll own how new clients and projects come into the Build Principal Model, how they’re set up in our systems, and how delivery is governed, reported and improved. You’ll work with the Build Business Leader, Sourcing, Finance and HSSE leads to turn the Build model into playbooks, templates and routines that teams can repeat across clients. You’ll report to the PDs Dedicated Operations leader and work with PDS Platform, Technology, HR, Legal, Finance and the account teams.

What your day-to-day will look like

Run Build’s operating cadence: governance forums, monthly operations reviews, the reporting calendar and action tracking for Build leadership and clients. Own the intake path for new Build work. Support classification and routing of incoming projects across delivery models, and set up clients, projects and users in the necessary technology platforms. Coordinate with PDS teams where Build and variable/dedicated projects work side by side, ensuring proper transition of program ownership, hand-off and communication. Maintain Build playbooks, RACIs, templates and delivery plans so every project follows one standard, with client-specific requirements layered in on purpose. Lead data quality and document control: folder structures, naming, version control, system-of-record accuracy and audit readiness. Produce decision-ready reporting for Build leadership and clients covering program operations, cost, risk, HSSE and quality. Manage the Build risk and lessons learned process, and feed what the teams learn back into playbooks and templates. Plan staffing and onboarding with HR and Talent Acquisition, including onboarding plans for new Build team members and Blueprint (JBS) support. Drive adoption of Ingenious through training, user feedback, access approvals and license procurement. Partner with Finance lead on the Build P&L, headcount and utilization through regular reporting and creation of dashboards where needed. Run client satisfaction surveys and follow through on the actions they raise. Find process gaps, fix them, and make account set-up faster each time.

Required qualifications

Bachelor’s degree from an accredited institution.

8+ years of operations, program management or PMO experience in construction, real estate or professional services, with growing scope and responsibility.

Experience building and running repeatable processes, playbooks and governance across multiple teams or clients.

Strong interpersonal skills, with the ability to work effectively with executive-level internal and external clients, in person and remotely.

Familiarity with JLL’s financial systems and business line reporting, with the ability to brief executives and clients on financial performance clearly and directly.

Proficiency with Microsoft Office, SharePoint and reporting or business intelligence tools.

Sound judgment and discretion with confidential information, and comfort making independent decisions.

Ability to work in a matrixed organization and bring clarity to an offering that’s still taking shape.

Preferred qualifications

3+ years of people management experience.

Experience standing up a new service line or onboarding new client accounts.

Experience with project management platforms such as Ingenious and project controls tools such as e-Builder.

Knowledge of design, construction or commercial real estate practices.

PMP or an equivalent certification.

Advanced proficiency in business intelligence and analytics platforms.

Visa Sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation

Expected compensation for this position: 130,000.00 – 210,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Location: On-site –Chicago, IL, New York, NY, San Francisco, CA

Personalized benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Background Check and Legal

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company Culture

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

Company Overview

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Trademark

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.