Operations & IT Support Coordinator

Navitas Business Consulting, Inc.; Herndon (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Navitas Business Consulting, Inc. is seeking an Operations Coordinator in Herndon, VA to manage day-to-day office operations and provide first-line IT support. The role emphasizes professional front-office interactions, multi-channel communications, and coordinating travel, meetings, and vendor relations.

A Bachelor’s degree plus 3–5 years in a similar role are expected. The candidate should be highly organized with strong customer service, problem-solving, and security awareness.

Qualifications

• Bachelor’s Degree
• 3-5 years of experience in a similar role
• 2+ years of experience with Microsoft Office 365
• 3-5 years of customer service experience
• Experience handling sensitive information

Responsibilities

• Serve as the first point of contact for visitors, clients, and employees, providing professional front office support
• Manage incoming phone calls, emails, and general inquiries, directing requests to the appropriate teams
• Coordinate office operations, including meeting room scheduling, office supplies, mail distribution, and vendor coordination
• Perform administrative duties such as maintaining records, preparing reports, filing documents, and supporting daily business operations
• Schedule meetings, coordinate calendars, and assist with travel arrangements and event logistics
• Maintain office equipment and coordinate repairs or maintenance with vendors when needed
• Provide Tier 1 Help Desk support by responding to basic IT support requests via phone, email, or ticketing system
• Troubleshoot common hardware, software, printer, email, VPN, and network connectivity issues
• Create, update, and manage user accounts, passwords, and access permissions
• Log, track, and document support requests, ensuring timely resolution and accurate ticket updates
• Assist with onboarding and offboarding employees, including workstation setup, equipment distribution, and account provisioning
• Support inventory management of IT equipment and office assets
• Maintain documentation, user guides, and knowledge base articles for common technical issues
• Coordinate with internal departments to ensure smooth operational workflows and timely issue resolution
• Ensure compliance with company policies, security procedures, and administrative processes
• Generate operational reports and assist management with process improvements and workflow optimization
• Support business continuity by proactively identifying operational issues and recommending improvements
• Provide exceptional customer service while maintaining professionalism and confidentiality
• Must be able to be onsite 5 days a week

Skills

Customer service

Office administration

Communication

Multitasking

Problem-solving

Education

Bachelor’s Degree

Tools

Microsoft Office 365

Active Directory

ServiceNow

Jira Service Management

Zendesk

Freshservice

Job description

Navitas Business Consulting, Inc. is seeking an Operations Coordinator in Herndon, VA to manage day-to-day office operations and provide first-line IT support. The role emphasizes professional front-office interactions, multi-channel communications, and coordinating travel, meetings, and vendor relations.

A Bachelor’s degree plus 3–5 years in a similar role are expected. The candidate should be highly organized with strong customer service, problem-solving, and security awareness.