Operations IT Analyst I: Incident & IT Operations

Vericast; San Antonio (TX); On-site; USD 50,000 - 68,000; Full time

Job summary

A leading financial services firm located in San Antonio, Texas, is seeking an Operations IT Analyst I to execute IT operations processes and ensure stability in IT service delivery. The ideal candidate will have a B.S. in Computer Science, along with a year of experience in IT, with knowledge of IT Service Management tools. The position offers a salary range of $50,000 to $68,000. Applications are accepted until February 23, 2026.

Qualifications

• 1+ years of experience in an IT-related field required.
• ITIL v3 or v4 Foundations Certification preferred.

Responsibilities

• Execute IT infrastructure and application support tasks.
• Provide tier 1 troubleshooting and resolution services.
• Assist with engaging service delivery staff to restore service.

Skills

Knowledge of IT Service Management tools

Troubleshooting processes

Experience with IT Event Management tools

Knowledge of Windows Server 2010+

Proficiency with Microsoft Office

Strong verbal and written communication skills

Time management and project planning skills

Education

B.S. or B.A. in Computer Science

Tools

HP Service Manager

Service Now

Cherwell

CA Spectrum/Unicenter

SolarWinds

Control-M

Job description

A leading financial services firm located in San Antonio, Texas, is seeking an Operations IT Analyst I to execute IT operations processes and ensure stability in IT service delivery. The ideal candidate will have a B.S. in Computer Science, along with a year of experience in IT, with knowledge of IT Service Management tools. The position offers a salary range of $50,000 to $68,000. Applications are accepted until February 23, 2026.