Operations Support Specialist: Drive Efficiency & Client Service

Citi; San Antonio (TX); On-site; USD 43,960 - 57,340; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off packages

Job summary

A multinational financial services company in San Antonio, Texas, is seeking an Operations Support Specialist. This entry-level role includes providing operational support services such as document maintenance, customer inquiry resolution, and staff training. The ideal candidate will have 2-4 years of experience, proficiency in Microsoft Office, and strong analytical and communication skills. Competitive benefits are offered in addition to a salary between $43,960 and $57,340 annually.

Qualifications

• 2-4 years of relevant experience.
• Ability to work weekends for support and testing.
• Demonstrated clear and concise communication skills.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities for value-added products.
• Facilitate training based on staff needs.

Skills

Microsoft Office

Dispute process knowledge

Analytical skills

Problem-solving capabilities

Communication skills

Education

High School diploma or equivalent

Tools

Pega

G36 functionality

Job description

A multinational financial services company in San Antonio, Texas, is seeking an Operations Support Specialist. This entry-level role includes providing operational support services such as document maintenance, customer inquiry resolution, and staff training. The ideal candidate will have 2-4 years of experience, proficiency in Microsoft Office, and strong analytical and communication skills. Competitive benefits are offered in addition to a salary between $43,960 and $57,340 annually.