Operations Intern - Senior Living & Process Improvement

BHI Senior Living; Eden Prairie (MN); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Paid internship

Cohort experience

Hands-on experience

Professional development weekly

Paid holidays

EAP access

Job summary

BHI Senior Living invites a motivated student to join our Operations Internship, a hands-on, 11.5-week cohort experience designed to support campus operations and leadership initiatives.

You’ll participate in data collection, basic dashboards, process documentation, and project coordination across departments while balancing coursework. This paid internship emphasizes professional development and exposes you to senior living operations and resident-centered service.

Qualifications

• Pursuing a Bachelor’s degree in health administration or related field in their Junior or Senior year.
• Willing and able to work a minimum of 20 hours per week.
• Passion for caring for seniors with industry interest.
• Excellent organizational and time management skills.
• Strong interpersonal skills, ability to communicate effectively with diverse audiences.
• Willing and able to travel to any BHI Community during their cohort time.

Responsibilities

• Support operational data collection and reporting, including basic dashboards and summaries for campus and regional leaders.
• Observe and document frontline processes across campus departments and assist with improvement and follow-up tracking.
• Help standardize policies, procedures, and tools by organizing, formatting, and maintaining documentation.
• Assist with project coordination for leadership initiatives by preparing trackers, meeting notes, and deliverables.
• Participate in campus rounds and help summarize observations, risks, and improvement opportunities.
• Support resident experience efforts by organizing feedback and helping track service recovery actions.
• Provide general administrative, communication, and ad hoc support related to operational priorities while maintaining confidentiality.

Skills

Organizational skills

Time management

Interpersonal skills

Communication

Travel willingness

Education

Bachelor's degree in health administration or related field

Master's in Healthcare Administration (preferred)

Job description

BHI Senior Living invites a motivated student to join our Operations Internship, a hands-on, 11.5-week cohort experience designed to support campus operations and leadership initiatives.

You’ll participate in data collection, basic dashboards, process documentation, and project coordination across departments while balancing coursework. This paid internship emphasizes professional development and exposes you to senior living operations and resident-centered service.