Operations Intern- Spring 2027

BHI Senior Living, Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid internship

Cohort program

Hands-on experience

Professional development

Paid holidays

EAP access

Job summary

BHI Senior Living in Indianapolis invites you to join its Operations Internship program. The role offers hands-on learning in a Life Plan community, with project support and cross-functional collaboration geared toward efficiency and service excellence.

You will participate in professional development, schedule-friendly pacing, and leadership engagement while gaining exposure across departments. This paid internship starts in early 2027 and requires pursuing a health administration degree with

Qualifications

• Pursuing a Bachelor’s degree in health administration or related field, junior or senior year.
• Willing to work a minimum of 20 hours per week.
• Willing to travel to any BHI Community during cohort time.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Support operational data collection and reporting for campuses and regions.
• Observe and document frontline processes across campus departments; assist with improvements.
• Help standardize policies, procedures, and tools through documentation.
• Coordinate projects by preparing trackers, meeting notes, and deliverables.
• Summarize observations, risks, and opportunities for improvement.
• Support resident experience efforts by tracking feedback and service recovery actions.
• Provide general administrative and confidential support for operational priorities.

Skills

Interpersonal skills

Organizational skills

Time management

Communication skills

Education

Bachelor's degree in health administration (in progress)

Master's in Healthcare Administration (preferred)

Job description

BHI Senior Living operates Life Plan Communities that combine vibrant lifestyles with comprehensive care and long-term security for residents. We’re committed to excellence, compassion, and innovation — and we’re looking for team members who want to build rewarding careers while positively impacting the lives of older adults. Our faith-based values guide us in every decision we make and have resulted in over 50 years of providing exceptional care for seniors. As one of the most well-respected and well-funded non-profit organizations in the Midwest, BHI Senior Living offers ten Life Plan Communities and two Active Adult Communities in Indiana, Michigan, and Ohio.

As an Operations Intern, you won’t just learn how operations works — you’ll help move it forward. Through project support, process initiatives, and cross-functional collaboration, you’ll be a trusted contributor on a team dedicated to efficiency, service, and operational excellence.

As a BHI Senior Living Community, the staff are united in mission, we lead with compassion and provide opportunities to grow and thrive professionally.

Why You’ll Love Working Here:

• Paid internship
• Cohort experience with exposure across departments
• Hands-on experience in the senior living industry
• Professional development weekly
• Paid holidays
• Access to Employee Assistance Program (EAP)

In This Role You Will:

The BHI Internship Program is an 11.5-week cohort experience designed to provide students with project-based, hands-on learning within a department aligned with their current field of study. Interns gain practical experience while contributing to meaningful work that supports organizational goals.

Throughout the program, interns participate in professional development opportunities, including CliftonStrengths workshops and engagement with members of BHI’s executive leadership team. The program is structured to support a healthy school–work balance, with flexible scheduling that accommodates academic commitments.

The Operations Intern will focus on:

Support operational data collection and reporting, including basic dashboards and summaries for campus and regional leaders.

Observe and document frontline processes across campus departments and assist with improvement and follow-up tracking.

Help standardize policies, procedures, and tools by organizing, formatting, and maintaining documentation.

Assist with project coordination for leadership initiatives by preparing trackers, meeting notes, and deliverables.

Participate in campus rounds and help summarize observations, risks, and improvement opportunities.

Support resident experience efforts by organizing feedback and helping track service recovery actions.

Provide general administrative, communication, and ad hoc support related to operational priorities while maintaining confidentiality.

Who You Are:

• Pursuing a Bachelor’s degree in health administration or related degree in their Junior or Senior year
• Willing and able to work a minimum of 20 hours per week
• Passion for caring for seniors with industry interest.
• Excellent organizational and time management skills.
• Strong interpersonal skills, ability to communicate effectively with diverse audiences.
• Willing and able to travel to any BHI Community during their cohort time

Preferred: Students pursuing their Masters in Healthcare Administration

Cohort to start 2/15/2027

BHI Senior Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.