Operations Intern, MSI & LeaseTrack

MSI, part of The Baldwin Group; United States; Remote; USD 16,000 - 31,000; Part time

Benefits offered by this job

Mentorship opportunities

Shadowing professionals

C-suite enrichment sessions

Job summary

MSI, part of The Baldwin Group, offers a 10-week remote rotational internship in Operations for motivated college students studying business, operations, economics or risk management. You will participate in a comprehensive program across MSI and LeaseTrack, with mentorship, exposure to AI and technology integration projects, and opportunities to shadow senior professionals.

Interns engage with C-suite enrichment sessions, contribute to process improvement, and gain practical hands-on experience

Qualifications

• Must be currently enrolled in a recognized college program with a focus on business management, operations, economics, risk management, or a related field.
• A demonstrated interest in business operations, process improvement, and the insurance industry.
• Excellent communication, analytical, and problem‑solving skills.
• The ability to work well in a team and collaborate with various levels of the organization.
• The capacity to work independently while fostering a positive group dynamic in a remote environment.
• Reliable internet access and a suitable remote work setup.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Review, assess, and help improve existing training programs, guides, and internal process documentation for MSI and LeaseTrack operations teams.
• Rotate across operational functions to gain a broad understanding of how MSI and LeaseTrack programs are administered and supported.
• Assist in reviewing and analyzing operational reports, workflows, and records to understand how key business decisions are made.
• Observe cross-functional meetings to understand process coordination, implementation and ownership.
• Assist in preparing operational status reports and other documentation for management.
• Support the coordination of projects, technology implementations, and process‑improvement initiatives across teams.
• Assist with special projects as assigned by management.

Skills

Communication skills

Analytical thinking

Problem solving

Teamwork

Remote work

Education

College student

Business/Operations focus

Job description

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

MSI & LeaseTrack Operations Intern

We welcome motivated and academically driven business, operations, economics, and risk management college students to participate in our intensive 10-week Summer Operations Rotational Internship Program, supporting both MSI and LeaseTrack. This unparalleled opportunity is specially crafted for early-career professionals eager to explore the world of insurance operations, program management, and business process improvement.

This is a remote internship. Our program is designed for those who share our dedication and passion for operational excellence. We prioritize the professional development of our interns, investing significantly in their potential, as part of a comprehensive rotational program across our MSI and LeaseTrack operations teams.

In addition to interacting with top C-suite professionals during intern enrichment sessions, you will also get the unique chance to take part in AI and Operations , technology integration and implementation projects, mentorship opportunities, and gain practical hands‑on experience through shadowing professionals across our dynamic operations and tracking services.

What You’ll Do

As an Operations Intern, you will rotate through key functions supporting MSI and LeaseTrack, gaining exposure to how each program is run day to day. You will review and help refine our training program and internal documentation and gain a working understanding of the data and processes that drive an efficient and effective operations organization.

Responsibilities

• Review, assess, and help improve existing training programs, guides, and internal process documentation for MSI and LeaseTrack operations teams.
• Rotate across operational functions to gain a broad understanding of how MSI and LeaseTrack programs are administered and supported.
• Assist in reviewing and analyzing operational reports, workflows, and records to understand how key business decisions are made.
• Observe cross-functional meetings to understand process coordination, implementation and ownership.
• Assist in preparing operational status reports and other documentation for management.
• Support the coordination of projects, technology implementations, and process‑improvement initiatives across teams.
• Assist with special projects as assigned by management.

Requirements

• Must be currently enrolled in a recognized college program with a focus on business management, operations, economics, risk management, or a related field.
• A demonstrated interest in business operations, process improvement, and the insurance industry.
• Excellent communication, analytical, and problem‑solving skills.
• The ability to work well in a team and collaborate with various levels of the organization.
• The capacity to work independently while fostering a positive group dynamic in a remote environment.
• Reliable internet access and a suitable remote work setup.
• Ability to maintain confidentiality and handle sensitive information.

We welcome early-career professionals to join us in a learning environment where fun coexists with growth, and potential is respected, nurtured, and rewarded. Ignite your career in business operations and the insurance industry with our 10-week remote rotational internship program.

#LI-JW1

#LI-REMOTE

IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.