Operations Intern, MSI & LeaseTrack

Msimga; Northern (KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

MSI is seeking a motivated Operations Intern for a 10-week remote rotational internship program spanning MSI and LeaseTrack. You will explore operations, program management, and process improvement while engaging with interdepartmental teams and top professionals during enrichment sessions.

You will rotate through functions, review training materials, and contribute to improving processes. This role emphasizes hands-on learning, collaboration, and practical exposure to the insurance industry.

Qualifications

• Must be currently enrolled in a recognized college program with a focus on business management, operations, economics, risk management, or related field.
• Demonstrated interest in business operations, process improvement, and the insurance industry.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Rotate through key functions supporting MSI and LeaseTrack to gain day-to-day program understanding.
• Review and help refine training programs, guides, and internal process documentation.
• Analyze operational reports, workflows, and records to understand decision making.
• Observe cross-functional meetings to understand coordination and ownership.
• Prepare operational status reports and other management documentation.
• Support project coordination, technology implementations, and process-improvement initiatives.

Skills

Communication skills

Analytical thinking

Problem-solving

Team collaboration

Remote work setup

Education

Enrolled in college program

Job description

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products - from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property - delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

MSI & LeaseTrack Operations Intern We welcome motivated and academically driven business, operations, economics, and risk management college students to participate in our intensive 10-week Summer Operations Rotational Internship Program, supporting both MSI and LeaseTrack. This unparalleled opportunity is specially crafted for early-career professionals eager to explore the world of insurance operations, program management, and business process improvement. This is a remote internship. Our program is designed for those who share our dedication and passion for operational excellence. We prioritize the professional development of our interns, investing significantly in their potential, as part of a comprehensive rotational program across our MSI and LeaseTrack operations teams. In addition to interacting with top C-suite professionals during intern enrichment sessions, you will also get the unique chance to take part in AI and Operations , technology integration and implementation projects, mentorship opportunities, and gain practical hands‑on experience through shadowing professionals across our dynamic operations and tracking services.

What You’ll Do

As an Operations Intern, you will rotate through key functions supporting MSI and LeaseTrack, gaining exposure to how each program is run day to day. You will review and help refine our training program and internal documentation and gain a working understanding of the data and processes that drive an efficient and effective operations organization.

Responsibilities

• Review, assess, and help improve existing training programs, guides, and internal process documentation for MSI and LeaseTrack operations teams.
• Rotate across operational functions to gain a broad understanding of how MSI and LeaseTrack programs are administered and supported.
• Assist in reviewing and analyzing operational reports, workflows, and records to understand how key business decisions are made.
• Observe cross-functional meetings to understand process coordination, implementation and ownership.
• Assist in preparing operational status reports and other documentation for management.
• Support the coordination of projects, technology implementations, and process-improvement initiatives across teams.
• Assist with special projects as assigned by management.

Requirements

• Must be currently enrolled in a recognized college program with a focus on business management, operations, economics, risk management, or a related field.
• A demonstrated interest in business operations, process improvement, and the insurance industry.
• Excellent communication, analytical, and problem‑solving skills.
• The ability to work well in a team and collaborate with various levels of the organization.
• The capacity to work independently while fostering a positive group dynamic in a remote environment.
• Reliable internet access and a suitable remote work setup.
• Ability to maintain confidentiality and handle sensitive information.

We welcome early‑career professionals to join us in a learning environment where fun coexists with growth, and potential is respected, nurtured, and rewarded. Ignite your career in business operations and the insurance industry with our 10‑week remote rotational internship program.

IMPORTANT NOTICE

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.