Operations Intern

Vertex Inc in; King of Prussia (PA); On-site; USD 30,000 - 33,000; Part time

Job summary

Vertex Inc. is seeking a part-time, on-site intern to gain practical experience in B2B SaaS while learning about tax, compliance, and certificate processes. You will communicate with customers primarily by email, gather information, and follow established procedures using Microsoft Office and specialized software. This role supports customers across all U.S.

time zones within 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, in the King of Prussia area.

Qualifications

• Strong, professional written communication skills and the ability to ask clear follow-up questions.
• Excellent attention to detail and ability to follow standard operating procedures.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Comfort learning and using specialized software tools.
• Ability to work on-site in the King of Prussia area for at least 20 hours per week.
• Relevant education, training, or professional experience.

Responsibilities

• Communicate with customers primarily by email and gather information.
• Clarify information and follow established procedures.
• Use Microsoft Office and specialized software to complete accurate, detail-oriented work.
• Support customers across all U.S. time zones within team hours (8:00 a.m.–5:00 p.m. Eastern Time, Monday–Friday).

Skills

Communication

Attention to detail

Microsoft Office

Learn new software

On-site King of Prussia 20h/wk

Relevant education/experience

Education

Relevant education or experience

Tools

Microsoft Office

Specialized software tools

Job description

Build practical experience in B2B SaaS while learning about tax, compliance, and certificate processes at Vertex, Inc., a global indirect tax and compliance technology company. You’ll communicate with customers primarily by email, gather and clarify information, follow established procedures, and use Microsoft Office and specialized software to complete accurate, detail-oriented work. This team supports customers across all U.S. time zones. Work schedules will fall within the team’s operating hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.

Required Qualifications

• Strong, professional written communication skills, including the ability to ask clear follow-up questions.
• Excellent attention to detail and ability to follow standard operating procedures.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Comfort learning and using specialized software tools.
• Coding experience is not required.
• Ability to work on-site in the King of Prussia area for at least 20 hours per week.
• Relevant education, training, or professional experience.

Preferred Qualifications

• Ability to work a consistent, full-time schedule.
• Coursework or experience in accounting, tax, finance, business, or a related field.

This is an on-site role in the King of Prussia area - $22-24/hr.

Vertex Values:

• Together We Win. We’re building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.
• Play to Win or We Don't Play - If we choose to do something, we’re choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.
• Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.
• Achieve Excellence With Integrity, Speed, and Agility - The market isn’t slowing down. We’ll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.
• Innovate Boldly With a Growth Mindset - Progress demands smart risk. We’ll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.
• Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let’s speak plainly about what’s working and what isn’t and help each other improve.

Pay Transparency Statement:

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs. The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. In no case will your pay fall below applicable local minimum wage requirements.

Vertex is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If’d like to view a copy of the company’s affirmative action plan, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact 610-640-4200 or [e-mail]. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.