Operations Integration Manager

Heartland Home Services, Inc.; Grand Rapids (MI); Hybrid; USD 110,000 - 145,000; Full time

Job summary

Heartland Home Services, Inc. in Grand Rapids, MI, seeks a Manager, Operations Integration to drive enterprise transformation.

You will standardize price books, align processes, and implement best practices across operating companies, coordinating across Ops, Finance, HR, IT, Marketing, and Customer Experience. You will lead major projects including call center consolidation, system implementations, and workflow optimization, while guiding change management, developing KPI dashboards, and

Qualifications

• Bachelor’s degree in Business, Operations, Finance, Management, or related field; equivalent operational leadership experience.
• 5+ years of experience leading operational improvement, business transformation, integration, or enterprise project initiatives.
• Experience within residential or commercial HVAC, plumbing, electrical, home services, or multi-location service organizations.
• Experience supporting M&A integration, business transformations, and/or FSM/CRM implementations.

Responsibilities

• Drive operational standardization across price book management, process alignment, reporting consistency, and best practices across operating companies.
• Evaluate business processes, identify opportunities for improvement, and implement solutions that enhance efficiency, scalability, and operational performance.
• Lead major enterprise projects, including call center consolidation, system implementations, workflow optimization, and other business transformation initiatives.
• Facilitate change management by developing communication plans, promoting stakeholder engagement, and ensuring adoption of new processes and systems.
• Coordinate cross-functional teams across Operations, Finance, HR, IT, Marketing, Customer Experience, and other functions to ensure successful execution of strategic initiatives.
• Support M&A in the integration of newly acquired businesses, including transition planning, implementation, and post-acquisition operational alignment.

Skills

Analytical thinking

Organizational skills

Problem-solving

Influence stakeholders

Education

Bachelor’s degree in Business, Operations, Finance, Management, or related field

Tools

ServiceTitan

Job description

Heartland Home Services, Inc. in Grand Rapids, MI, seeks a Manager, Operations Integration to drive enterprise transformation.

You will standardize price books, align processes, and implement best practices across operating companies, coordinating across Ops, Finance, HR, IT, Marketing, and Customer Experience. You will lead major projects including call center consolidation, system implementations, and workflow optimization, while guiding change management, developing KPI dashboards, and