Operations Insights Analyst - Tax, Data-Driven Growth

Stripe; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Stripe is seeking an Operations Insights analyst to help us understand and improve how our Tax operations scale and deliver. In this role, you'll investigate operational performance, analyze data to uncover meaningful patterns, and build reporting infrastructure that enables teams to make better decisions.

You'll work at the intersection of data analysis, operations, and product insights—translating complex operational data into clear insights that drive action.

Qualifications

• 3+ years of full time experience in operations analytics, business intelligence, or data analysis.
• Advanced SQL skills, including complex query optimization and data modeling.
• Experience building dashboards and reporting tools (e.g., Tableau, Looker, or similar).
• Demonstrated ability to conduct investigations and identify root causes in operational data.
• Clear communication skills—able to explain technical findings to non-technical audiences.
• Comfort with ambiguity and ability to structure open-ended analytical problems.

Responsibilities

• Investigate operational performance: Conduct deep-dive analyses to uncover why metrics change, distinguish signal from noise, and identify root causes across filing operations, user operations, and risk workflows
• Partner with operations teams: Work directly with operational teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations
• Improve measurement rigor: Refine metric definitions, ensure data reliability, and strengthen how we measure operational performance across the organization
• Support experiments and improvements: Apply statistical analysis to evaluate the impact of operational changes and experiments
• Enable operational observability: Create systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests
• Communicate insights to leadership: Prepare clear, compelling operational insights for leadership reviews and strategic planning discussions

Skills

Advanced SQL

Dashboarding

Data analysis

Communication

Problem solving

Collaboration

Tools

Tableau

Looker

Python

R

Job description

Stripe is seeking an Operations Insights analyst to help us understand and improve how our Tax operations scale and deliver. In this role, you'll investigate operational performance, analyze data to uncover meaningful patterns, and build reporting infrastructure that enables teams to make better decisions.

You'll work at the intersection of data analysis, operations, and product insights—translating complex operational data into clear insights that drive action.