AutoFile & Tax Operations Escalation Specialist

EngineersOfAI; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Stripe is seeking an AutoFile Specialist in Tax to manage high-stakes escalations and pave the way for stable operational growth. You will tackle unstructured problems, investigate root causes, and coordinate across teams to ensure issues don’t recur.

This role blends problem-solving, cross-functional collaboration, and process improvement to bring order to chaotic situations. You’ll work at the intersection of data, people, and context to drive operational resilience, with a focus on improving

Qualifications

• 3+ years of experience in high-growth operations, escalation management, or process improvement
• Proven ability to investigate complex issues and drive them to resolution
• Ability to manage multiple priorities with urgency and accuracy
• Excellent communication and cross-functional collaboration skills
• Comfort working in ambiguity and high-accountability environments

Responsibilities

• Own high-risk, cross-functional escalations that do not have a clear playbook
• Ensure timely follow-through and closure on issues, decisions, and action items
• Investigate recurring issues and identify root causes
• Partner cross-functionally to remove blockers and prevent repeat failures
• Bring clarity to ambiguity by connecting people, data, and context
• Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
• Support operational readiness and respond quickly to external changes impacting the organization
• Provide visibility into friction points, risks, and remediation strategies
• Help improve the operator and user experience through prevention, mitigation, and resolution

Skills

Clear communicator

Collaborative partner

Curious investigator

Systems thinker

Builder mindset

Job description

Stripe is seeking an AutoFile Specialist in Tax to manage high-stakes escalations and pave the way for stable operational growth. You will tackle unstructured problems, investigate root causes, and coordinate across teams to ensure issues don’t recur.

This role blends problem-solving, cross-functional collaboration, and process improvement to bring order to chaotic situations. You’ll work at the intersection of data, people, and context to drive operational resilience, with a focus on improving