Operations & Growth Leader, Nonprofit Human Services

Resources for Human Development; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Resources for Human Development in Memphis seeks a senior executive to lead financial and operational strategy for our nonprofit services. The role collaborates with the CEO and board, oversees budgets, compliance, risk management and back-office operations across programs and locations.

You will drive performance through dashboards, process discipline, and technology, ensuring regulatory compliance (501c3, TennCare) and sustainable growth.

Qualifications

• Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
• Current knowledge of Human Services financing requirements with strong revenue cycle management and third party payer practices.
• Experience in multi-state operations business model.

Responsibilities

• Partner with Finance to manage budgets and financial performance.
• Monitor operational costs and identify efficiencies.
• Ensure resources are allocated appropriately across programs and locations.
• Support long-term financial sustainability through effective operational planning.
• Provide leadership and oversight to operational department leaders.
• Ensure appropriate staffing levels and workforce planning.
• Promote employee engagement, productivity, and accountability.
• Support leadership development and succession planning.

Skills

Strategic leadership

Financial management

Operational leadership

Risk management

Process improvement

Education

Bachelor’s Degree in Humans Services or Business Administration

Master’s Degree in Human Service or Business Administration

Tools

IT systems

Job description

Resources for Human Development in Memphis seeks a senior executive to lead financial and operational strategy for our nonprofit services. The role collaborates with the CEO and board, oversees budgets, compliance, risk management and back-office operations across programs and locations.

You will drive performance through dashboards, process discipline, and technology, ensuring regulatory compliance (501c3, TennCare) and sustainable growth.