Operations Graduate Trainee - Customer Experience

Jumia; United States; On-site; USD 2,000 - 3,600; Full time

Benefits offered by this job

Intern allowance

Two-year contract

Job summary

Jumia Ghana is seeking talented recent graduates to join its Graduate Management Trainee Programme in Operations (Customer Service). Over two years you’ll learn on the job, lead real projects and build leadership skills in Ownership, Execution, and Leadership.

You’ll be the voice of millions of customers and partner brands, collaborating with cross-functional teams and gaining hands-on experience with mentoring and a supportive network.

Qualifications

• First degree from a recognised university
• Graduated in 2025
• NSS certificate or release letter as proof
• At least 3 months of internship experience (sales/retail/FMCG/account mgmt)
• Comfort with numbers and Excel

Responsibilities

• Dive into frontline customer experience with contact center operations and VoC analytics
• Monitor and improve key CX metrics: FCR, CSAT, NPS, response speed
• Analyze customer feedback, complaints, and return reasons to identify friction points
• Partner with Commercial, Supply Chain, Logistics and Tech to fix bottlenecks
• Own CX improvement projects backed by mentorship
• Expand leadership and problem-solving through training and coaching

Skills

Excellent communication

Teamwork

Fluent English

Commercial mindset

Relocation willingness

Education

Bachelor's degree

Tools

Excel

Job description

Jumia Ghana is seeking talented recent graduates to join its Graduate Management Trainee Programme in Operations (Customer Service). Over two years you’ll learn on the job, lead real projects and build leadership skills in Ownership, Execution, and Leadership.

You’ll be the voice of millions of customers and partner brands, collaborating with cross-functional teams and gaining hands-on experience with mentoring and a supportive network.