OPERATIONS | Franchise Onboarding Specialist

Another Nine; Covington, Northern (KY, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Employer-sponsored healthcare

Paid parental leave

Learning and development budget

HQ office in NKY Sparkhaus

Free golf at Another Nine facilities

Job summary

Another Nine seeks an Franchise Onboarding Specialist to drive initial and pre-opening phases for new franchise locations. You will coordinate timelines, manage tasks, and serve as the central contact to HQ across real estate, design, construction, training, and operations.

The role partners with franchise owners, internal teams, and vendors to ensure locations open on time, on brand, and ready for success. Hybrid work with 2–3 days at our Covington HQ.

Qualifications

• Bachelor's degree in business, communications, or related field.
• 2-4 years of experience in operations, project management, franchising, hospitality, or similar multi-location customer-facing business.
• Experience managing complex timelines and coordinating multiple projects.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and relationship-building skills with franchisees, vendors, and internal teams.
• Professional maturity and executive presence; remains calm with stakeholders.
• Ability to think proactively to spot patterns and solve problems in a fast-moving environment.

Responsibilities

• Guide Overall Process — Lead and manage the franchise opening process after agreement through opening and stabilization; coordinate timelines and grand opening strategy.
• Keep Owners on Track — Regular consultation calls on timelines, milestones, training readiness, marketing plans, and opening execution.
• Internal Coordination - Coordinate with internal teams and vendors to ensure timely setup of systems, technology, and operational tools.
• Primary Point-of-Contact - Serve as the voice of the franchise owner, cultivating franchisee relationships and providing real-time guidance.
• Keep Locations On-Brand - Ensure each location meets brand, operational, and readiness standards prior to opening.
• Tracking and Measurement - Track training activities, materials, and resources; maintain opening docs and progress reports.
• Successful Opens - coordinate training and handoff to Franchise Success post-opening and stabilization.

Skills

Operations experience

Project management

Franchising knowledge

Communication

Organizational skills

Relationship-building

Executive presence

Independent working

Education

Bachelor's degree in business, communications, or related field

Tools

G Suite

Notion

Slack

CRM systems

Project management software

Generative AI

Job description

The Franchise Onboarding Specialist will drive the initial and pre-opening phases of new Another Nine franchise locations. This role partners closely with franchise owners, internal teams, and external vendors to ensure each location opens on time, on brand, and fully prepared for operational success.This role will be responsible for guiding franchisees through the entire opening process by coordinating timelines, managing opening-related tasks, and serving as the central point of contact to A9 HQ across real estate, design and construction, training, operations, vendors, and the grand opening phase.If you're energized by helping people stand up their businesses from the ground up - keep reading.

ABOUT ANOTHER NINE

Another Nine is the ideal indoor golf experience. Founded in Cincinnati in 2023, we built the city's first and only 24/7 indoor golf destination with all private simulator suites. Today, we're expanding nationally through company-owned and franchised locations with 50+ franchise territories in development nationally and a rich development pipeline behind it.

We're a high-growth startup, backed by franchise experts, powered by our proprietary A9OS platform, and on a mission to create access to the game of golf nationwide. Our unit-level economics are unmatched, our franchise pipeline is accelerating, and we're expanding our team to build the future of indoor golf.

We're builders. If you have a figure-it-out mentality, thrive in ambiguity, and have been looking for your chance to make an outsized impact — this is the place for you.

WHAT YOU'LL WORK ON

Guide Overall Process — Lead and manage the franchise opening process after agreement signature through opening and early stabilization; support through every phase including site readiness coordination, layout or operational reviews, and grand opening strategy development

Keep Owners on Track — Conduct regular consultation calls with franchisees covering timelines, milestones, training readiness, marketing plans, and opening execution

Internal Coordination - Coordinate with internal teams and vendors to ensure timely setup of systems, technology, and operational tools

Primary Point-of-Contact - Serve as the voice of the franchise owner, cultivating and fostering franchisee relationships; the first call for real-time guidance throughout

Keep Locations On-Brand - Ensure each location meets the Another Nine brand, operational, and readiness standards prior to opening

Tracking and Measurement - Coordinate and track all required training activities, materials, and resources for franchisees; identifying risks and proactively mitigating them, and maintaining accurate opening documentation, progress tracking, and reporting

Successful Opens - coordinate and track required training activities, materials, and resources; facilitate a smooth handoff to Franchise Success post-opening and initial stabilization

THE IDEAL CANDIDATES HAVE:

Bachelors Degree in business, communications, or related field

2-4 years of experience in operations, project management, franchising, hospitality, corporate retail, or similar multi-location customer-facing business

Experience managing complex timelines and coordinating multiple projects simultaneously

Strong organizational skills with exceptional attention to detail

Excellent communication and relationship-building skills, with the ability to work closely with franchisees, vendors, and internal teams, at all levels

Professional maturity and executive presence - remaining calm in stressful situations with influential stakeholders

Ability to think proactively in spotting patterns, identifying problems, and driving to a solution in a fast-moving environment

High agency and ownership mindset with the ability to operate independently while keeping stakeholders informed

Comfort facilitating conversations, leading meetings, and guiding partners through complex processes

THE FOLLOWING ARE NOT REQUIRED BUT PREFERRED:

Direct franchise marketing experience (brand fund management, brand management, co-op advertising, local-level marketing)

Experience supporting or leading new location openings or operational rollouts

Experience working within a franchise system or directly supporting franchise owners; especially in golf, entertainment, fitness, or hospitality

Familiarity with real estate, design, or construction processes related to retail or hospitality spaces

Experience coordinating vendors, contractors, or external partners

Comfort working with technology, operational tools, and collaboration platforms such as G Suite, Notion, Slack, CRM systems, project management software, and generative AI.

Advanced degree or certifications

$60,000-$70,000 annually in base compensation; dependent on experience

Unlimited PTO

Employer-sponsored healthcare

Paid parental leave

Learning and development budget

HQ office in the entrepreneurial hub of NKY - Sparkhaus

Free golf at Another Nine facilities!

Logistics

Location : Cincinnati/NKY preferred but open to remote for the right candidate. This is a hybrid position with an expected 2-3 days at our HQ in Covington, KY

Reporting : this position reports to the Director of Franchise Success

Travel Expectations : There may be periodic travel to franchise locations or company events

Our Commitment to Applicants

Let's be real - life at an early-stage company is different and we move fast. You might be supporting 2 franchisees one week and 8 more the next. One of the few guarantees is a lot of change and ambiguity - that might not be for everyone; and we totally get it.

But, if that sounds exciting to you, we encourage you to apply. We're looking for people that will thrive in this fast-paced environment.

In our review process, we'll be fair, equitable, but also direct. It's because we move fast and value time - yours and ours.

We've been intentional about building our team from day one - in how we designed our values, policies, and who we invite to join the team. We value our team as people. We value diversity of thought. We value human connection. And we value going further together. We relentlessly pursue our outcomes but we never lose sight of the people making it happen.

Sound good to you? Can't wait to hear why.