Operations & Fleet Manager

Ride by IPakket; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Ride by iPakket in New York City is seeking an Operations & Fleet Manager to lead local operations, oversee daily citywide activities, and drive efficiency across field ops and leadership.

This senior role requires strong leadership, independent decision-making, and the ability to manage fleets, logistics, safety, regulatory compliance, and expand operations with vendors and the executive team.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, Engineering, Transportation Management, or a related field; equivalent relevant professional experience will also be considered.
• Minimum 5 years of relevant experience in operations, fleet management, logistics, transportation, or related industry.
• Advanced English proficiency with strong executive communication skills.
• Valid driver's license and ability to perform vehicle-related field responsibilities.
• Authorization to work in the United States.

Responsibilities

• Oversee daily NYC operations and fleet management.
• Coordinate maintenance, inspections, and vendor relations for car-sharing and micromobility assets.
• Plan logistics, deployment, and resource coordination across field operations.
• Manage risk, safety, incident response, and regulatory compliance.
• Prepare operational reports and support executive leadership in planning and expansion.

Skills

Leadership

Executive communication

Operations management

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Google Workspace

Fleet management software

Job description

Ride by iPakket is a growing urban mobility company providing innovative car-sharing and micromobility solutions. As we expand our operations in New York City and other markets, we are seeking a highly qualified, organized, and results-drivenOperations & Fleet Managerto lead our local operations.

This is a key management position requiring exceptional leadership, independent decision-making, operational discipline, and the ability to manage complex situations in a fast-paced environment.

We are looking for someone who takes ownership, anticipates challenges, and consistently delivers solutions.

Key Responsibilities

About Ride by iPakket

Ride by iPakket is a growing urban mobility company providing innovative car-sharing and micromobility solutions. As we expand our operations in New York City and other markets, we are seeking a highly qualified, organized, and results-drivenOperations & Fleet Managerto lead our local operations.

This is a key management position requiring exceptional leadership, independent decision-making, operational discipline, and the ability to manage complex situations in a fast-paced environment.

We are looking for someone who takes ownership, anticipates challenges, and consistently delivers solutions.

1. Operations Management & Leadership

• Oversee daily business operations throughout New York City.
• Develop, implement, and maintain efficient operational procedures.
• Ensure smooth coordination between field operations, management, and executive leadership.
• Supervise operational personnel, assign responsibilities, and monitor performance.
• Establish operational priorities, schedules, and performance objectives.
• Identify inefficiencies and implement measurable improvements.
• Ensure business continuity and operational readiness.

2. Fleet Management & Vehicle Maintenance

• Manage the company's car-sharing and micromobility fleet.
• Coordinate preventive maintenance, repairs, inspections, and servicing.
• Monitor vehicle conditions, cleanliness, availability, and operational status.
• Coordinate with mechanics, repair facilities, dealerships, and technical service providers.
• Oversee vehicle deployment, relocation, recovery, and replacement logistics.
• Maintain accurate records of vehicle inspections, maintenance, and operational expenses.
• Monitor vehicle tracking systems, telematics, and fleet management technology.
• Minimize vehicle downtime while maintaining safety and service standards.

3. Logistics & Resource Coordination

• Plan and execute daily fleet logistics and deployment activities.
• Coordinate vehicle positioning, parking locations, and field assignments.
• Manage operational inventory, equipment, supplies, and service resources.
• Supervise third-party vendors and service contractors.
• Optimize resource allocation, operational costs, and response times.
• Support the expansion and implementation of new operational locations.

4. Risk Management, Safety & Problem Resolution

• Identify, assess, and mitigate operational, financial, and safety-related risks.
• Implement preventive measures and emergency response procedures.
• Manage operational incidents, vehicle damage reports, customer escalations, and unexpected disruptions.
• Coordinate accident documentation, insurance-related reporting, and claims follow-up.
• Investigate operational failures and implement corrective actions.
• Ensure proper incident documentation and timely communication with executive leadership.
• Make informed decisions under pressure while protecting company assets, personnel, and customers.

5. Executive & Board Coordination

• Serve as a primary operational point of contact for the COO and executive leadership.
• Prepare operational reports, executive summaries, and performance presentations.
• Coordinate meetings, updates, and follow-up actions with company directors and board representatives.
• Track management decisions, deadlines, assigned responsibilities, and implementation progress.
• Communicate critical operational developments, risks, and business opportunities.
• Support strategic planning and company expansion initiatives.

6. Regulatory Compliance & External Relations

• Coordinate operational matters with relevant New York City and New York State authorities.
• Support compliance with applicable transportation, parking, vehicle, and safety regulations.
• Maintain organized documentation concerning permits, registrations, inspections, and operational requirements.
• Assist with regulatory inspections, compliance reviews, and government communications.
• Develop and maintain professional relationships with property managers, service providers, and business partners.

7. Administrative & Financial Oversight

• Monitor operational expenses, vendor invoices, and maintenance expenditures.
• Maintain accurate operational records, reports, and digital filing systems.
• Track departmental budgets and identify opportunities for cost optimization.
• Coordinate purchasing, vendor quotations, contracts, and service agreements.
• Support internal audits, insurance reviews, and administrative procedures.
• Ensure accountability, confidentiality, and professional management of company information.

8. Customer Experience & Service Quality

• Oversee the resolution of escalated customer service issues.
• Ensure reliable vehicle availability and service quality.
• Coordinate responses to vehicle breakdowns, access problems, and rental-related incidents.
• Analyze recurring customer complaints and develop corrective measures.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, Engineering, Transportation Management, or a related field; equivalent relevant professional experience will also be considered.
• Minimum 5 years of relevant experiencein operations, fleet management, logistics, transportation, or a related industry.
• Demonstrated experience supervising teams, coordinating vendors, and managing multiple operational responsibilities.
• Advanced professional English proficiency, both written and spoken, with excellent executive communication skills.
• Strong knowledge of operational risk management, incident response, and problem-solving methodologies.
• Exceptional organizational, time-management, and analytical abilities.
• Ability to independently prioritize tasks and manage urgent operational situations.
• Proficiency in Microsoft Office, Google Workspace, digital reporting tools, and operational management software.
• Valid driver's license and ability to perform vehicle-related field responsibilities.
• Authorization to work in the United States.
• Ability to work on-site in New York City and respond to occasional operational emergencies outside regular business hours.

Preferred Qualifications

• Experience in car-sharing, automotive fleet management, micromobility, transportation, or mobility technology.
• Familiarity with New York City transportation operations and regulatory environments.
• Experience coordinating directly with senior executives, boards of directors, or government entities.
• Knowledge of vehicle telematics, GPS tracking, fleet management platforms, and maintenance systems.
• Experience in insurance claims coordination, safety compliance, and operational audits.
• Experience supporting business expansion or launching new operational locations.
• Professional certifications in project management, logistics, fleet management, or risk management.

Who We're Looking For

• Highly organized:Maintains accurate records, structured processes, and clear operational priorities.
• Solution-oriented:Identifies problems early and takes ownership of resolving them.
• Accountable:Follows through on commitments and delivers measurable results.
• Proactive:Anticipates operational needs instead of waiting for instructions.
• Professional:Communicates confidently with executives, regulators, employees, and external partners.
• Risk-conscious:Makes sound decisions while protecting safety, compliance, and company assets.
• Adaptable:Performs effectively under pressure and manages competing priorities.
• Leadership-driven:Motivates teams, maintains high standards, and promotes operational excellence.

What We Offer

• A key management role within a growing urban mobility company.
• Direct collaboration with executive leadership.
• The opportunity to lead and improve operations in New York City.
• Meaningful involvement in fleet expansion, strategic initiatives, and operational development.
• Professional growth opportunities based on performance and business needs.

Ride by iPakket is an equal opportunity employer committed to fair and merit-based employment practices.