Operations Expert

Express; New York (NY); On-site; USD 125,000 - 150,000; Part time

Job summary

Express, a leading apparel brand, seeks a Retail Operations Expert to enhance the in-store experience for customers. The successful candidate will assist with merchandise flow, provide customer support, and ensure a clean stockroom environment. Candidates should possess strong customer service skills and a high school diploma.

Benefits

Medical coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Qualifications

• High School diploma or equivalent required.
• 0-2 years relevant experience, with 6 months minimum.
• Availability including nights, weekends, and non-business hours.

Responsibilities

• Lead merchandise flow processes and ensure product availability.
• Provide training for stockroom associates as needed.
• Assist customers with locating products on the sales floor.

Skills

Customer service

Communication skills

Collaborative skills

Multitasking

Education

High School diploma or equivalent

Tools

iPad

Registers

Job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident, and effortless style. Whether dressing for work, everyday, or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the online store at theexpress.com, and the Express mobile app.

Store Name: Galleria At Crystal Run

Responsibilities

Express is seeking a Retail Operations Expert to join our team.

The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes, confirming the product is available and properly sized.

Key Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Processing shipping and receiving orders according to Express time and efficiency standards.
• Replenishing product as needed.
• Processing freight and sensor product.
• Maintaining a clean and organized stockroom to ensure safe and efficient merchandise processing from stockroom to floor.
• Coordinating product pricing and markdowns.
• Providing check-out support to customers as needed.
• Processing fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Sharing information on product, promotions, and loyalty programs.
• Assisting Sales Associates during onboarding and training.
• Assisting with product launches and changes according to company SOP.
• Assisting customers on the sales floor with locating products and/or online orders.
• Delivering on all aspects of the customer experience model.
• Other essential functions as directed by your supervisor.

Required Experience & Qualifications

• High School diploma or equivalent.
• 0-2 years of relevant job experience, with a minimum of 6 months.
• Availability including nights, weekends, and non-business hours.
• Proficient in the use of technology (iPad, registers).

Critical Skills & Attributes

• Strong customer service skills.
• Effective verbal and written communication skills with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and processes simultaneously.

Benefits and Compensation

PHOENIX offers benefits including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

Part-time associates may be eligible for additional benefits through LIG Solutions, including insurance coverage, paid sick leave, public health emergency leave, participation in 401(k), merchandise discounts, and voluntary benefits through YouDecide. Compensation depends on various factors such as location, education, skills, and experience.

Pay Range: $16.50 - $22.75 per hour

If you would like to know more about the California Consumer Privacy Act, click here.

PHOENIX is an equal opportunity employer. We do not discriminate based on protected characteristics and only hire individuals authorized to work in the U.S. We provide reasonable accommodations for disabilities. For accommodation requests, call 1-800-964-9793 and say 'Associate Relations' or email [e-mail].

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval. We will not consider or pay fees for unsolicited candidates.