Contract - Employee Success Operations Lead (12 Months)

The Access Group; New York (NY); Remote; USD 120,000 - 140,000; Full time

Job summary

An innovative software development firm is seeking a dynamic Employee Success Operations Lead to manage HR operations across the Americas. This role involves overseeing employee lifecycle processes, ensuring compliance, and implementing HR technologies like Workday. You will collaborate with regional teams to enhance HR services and foster a culture of continuous improvement. Join a forward-thinking company dedicated to excellence and innovation, where your contributions will significantly impact the employee experience and operational efficiency.

Qualifications

• Extensive experience managing HR operations in a multinational environment.
• Strong knowledge of employment laws across the Americas.

Responsibilities

• Lead HR operations across the Americas, ensuring compliance with local laws.
• Identify and implement process improvements for efficiency.

Skills

HR operations management

Employment law knowledge

HRIS proficiency

Process improvement skills

Payroll administration

Data analysis

Leadership skills

Stakeholder management

Tools

Workday

ADP

Job description

Contract - Employee Success Operations Lead (12 Months)

Join to apply for the Contract - Employee Success Operations Lead (12 Months) role at The Access Group

Position Overview

Location: Remote (Americas-based preferred)
Contract Term: 12 months
Compensation: $120,000-$140,000 total

About The Access Group

The Access Group is a leading provider of business management software to small and mid-sized organizations worldwide. We are committed to innovation and excellence, supporting over 100,000 customers across various sectors. Join us to be part of a dynamic team dedicated to making software ideas a reality.

Role Summary

The ES Operations Lead, Americas, will oversee and execute HR operational strategies across the region. Responsibilities include managing employee lifecycle processes, HR technology, compliance, payroll, and process improvements. The role involves collaborating with regional teams and supporting global HR initiatives, including the upcoming Workday implementation.

Key Responsibilities

• Lead HR operations across the Americas, ensuring compliance with local laws and global policies.
• Identify and implement process improvements for efficiency and automation.
• Ensure legal and regulatory compliance in employment practices.
• Coordinate payroll and benefits administration.
• Manage HRIS and other HR technologies for data accuracy and reporting.
• Oversee employee onboarding, offboarding, and records management.
• Develop HR metrics and reports for strategic decision-making.
• Partner with stakeholders across departments to optimize HR services.
• Lead and develop the HR operations team, fostering a culture of continuous improvement.

Qualifications

• Extensive experience managing HR operations in a multinational environment.
• Strong knowledge of employment laws across the Americas.
• Proficiency with HRIS and HR technology platforms (e.g., Workday, ADP).
• Proven process improvement and change management skills.
• Experience with payroll and benefits administration.
• Data analysis and reporting skills.
• Leadership and stakeholder management capabilities.
• Ability to work strategically and hands-on in a fast-paced setting.

Preferred Skills

• Project management experience.
• Knowledge of Diversity, Equity & Inclusion principles.
• Experience working in a global HR context, especially in Central & Latin America.

Location Requirement

Candidates must reside within the Eastern or Central time zones to ensure effective collaboration.

Additional Details

Seniority Level: Mid-Senior level
Employment Type: Contract
Industry: Software Development