Operations Experience Ambassador

Rapport Guest Services; Irving (TX); Presencial; USD 39.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Descripción de la vacante

Rapport, a division of FLIK Hospitality Group, seeks an Operations Experience Ambassador for Dallas on-site operations. The role emphasizes creating a warm, professional atmosphere for clients, executives, and staff, and providing floor operations support and AV assistance during meetings and at the service desk.

You will greet guests, troubleshoot basic office technology, and coordinate with the Workplace Team to ensure seamless event and meeting experiences.

Formación

• Experience in customer support and administrative assistance.
• Ability to work under pressure in a public environment.
• Knowledge of basic office technology and A/V equipment.
• Discreet and confidential handling of information.
• Proactive, dependable and detail-oriented.

Responsabilidades

• Provide personalized internal and external customer support with elevated hospitality.
• Assist with workplace tasks and be ready to help wherever needed.
• Support A/V needs and basic technology for meetings and service desk.
• Greet and assist employees, visitors and clients with a welcoming demeanor.
• Provide on-site welcome and assistance during scheduled shifts for in-house clients.
• Ask questions to understand tech issues and estimate next steps.
• Collaborate with Workplace Team for VIP guests requiring tech support.
• Daily office space walkthrough to ensure tech is organized and ready for meetings.
• Speak knowledgeably about the office, building, transport, and local amenities.
• Respond to inquiries and anticipate client needs with clear communication.

Conocimientos

Customer service

Excellent listening

Oral communication

A/V support

Technical troubleshooting

Time management

Professionalism

Team coordination

Herramientas

A/V tech

Office equipment

Conference room tech

Descripción del empleo

Position Title: Operations Experience Ambassador Accenture Dallas

Rapport

Other Forms of Compensation

Pay: $28-$30/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Operation Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. The Operations Experience Ambassador will serve as an ambassador to the on-site technology support team while providing floor operations support to our customers and clients. They will assist either at the service desk directly or in conference/meeting rooms. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist meetings when needed.

Key Responsibilities

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local Workplace standards.
• Assist with any workplace position while showcasing a willingness to help wherever needed.
• Intermediate knowledge of A/V technology and comfortable with supporting A/V needs.
• Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
• Provides on-site welcome and assistance throughout scheduled shift for all in-house clients.
• Gain a better understanding of customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, while providing accurate time estimates for next steps.
• Work with the Workplace Team to assist any VIP guests seeking office/meeting room technology support.
• Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Provide first-line support for basic office technology.
• Respond to inquiries and anticipate customer/client needs.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

Qualifications

• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Intermediate computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner.
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices.
• Creative thinker, able to work in tandem with the client on new ideas, projects, etc.
• Proven experience in an Audio Visual and/or Technical Support position OR equivalent level of education in field.
• At least 2 years of work in a professional environment providing customer support and administrative assistance.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1580933

Rapport a specialized division of FLIK Hospitality Group