Operations Excellence Lead, IT Infra & Reliability

Georgia Pacific; Atlanta (GA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Georgia-Pacific in Atlanta seeks an Operations Excellence Lead to drive cross‑team initiatives across IT Infrastructure & Site Reliability, guiding strategy through build, run and governance. You will lead process and tooling transformation, strengthen service ownership, and help our services run more reliably, cost effectively, and with reduced complexity.

This leadership role reports to a senior organization, thrives in a hybrid setup (3 days in-office), and partners with manufacturing sites,

Qualifications

• Experience in IT operations, infrastructure, site reliability, or service management.
• Experience with manufacturing processes and operational technology environments.
• Ability to drive measurable operational outcomes using data.
• Experience influencing cross-functional teams without direct authority.
• Experience facilitating discussions and presenting to leaders across diverse stakeholders.

Responsibilities

• Lead cross-functional operations excellence initiatives that improve reliability, reduce complexity, and create measurable business value across Infrastructure & Site Reliability.
• Shape and advance service ownership and operating model practices, including governance, roles and responsibilities, RACIs, and build-to-run handoffs.
• Partner with site leaders, customers, and IT capability groups to understand cost, reliability, and process pain points and translate them into practical improvements.
• Map end-to-end value streams, identify bottlenecks and recurring operational friction, and guide teams toward standard work, continuous improvement, and stronger flow.
• Improve and simplify support processes, tooling, and systems of work, including ServiceNow, observability, reliability, and service portfolio practices.
• Establish KPIs and reporting mechanisms to evaluate transformation impact, monitor progress, and adjust using data-driven methods such as Plan-Do-Check-Adjust.
• Facilitate working sessions, leadership reviews, and communities of practice that build alignment, shared ownership, and consistent adoption across teams.

Skills

IT operations

Site reliability

Service management

Process transformation

Continuous improvement

Cross-functional coordination

Leadership without direct authority

Job description

Georgia-Pacific in Atlanta seeks an Operations Excellence Lead to drive cross‑team initiatives across IT Infrastructure & Site Reliability, guiding strategy through build, run and governance. You will lead process and tooling transformation, strengthen service ownership, and help our services run more reliably, cost effectively, and with reduced complexity.

This leadership role reports to a senior organization, thrives in a hybrid setup (3 days in-office), and partners with manufacturing sites,