IT Operations Excellence Lead – Reliability & Governance

Georgia-Pacific; Atlanta (GA); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Georgia-Pacific is seeking an Operations Excellence Lead in Atlanta to drive large multi-team initiatives from strategy through build, run, and governance. This individual contributor leadership role will transform processes and tooling, strengthen service ownership, and improve reliability and cost efficiency across IT Infrastructure & Site Reliability.

You will partner with site leaders and capability groups to translate pain points into practical improvements, map value streams, and establish

Qualifications

• Experience in IT operations, infrastructure, site reliability, service management, process transformation, or continuous improvement.
• Experience working with manufacturing processes and operational technology environments.
• Experience assessing support processes, identifying improvement opportunities, and using data to drive outcomes.
• Experience influencing cross-functional teams without direct authority.
• Strong facilitation and cross-stakeholder alignment skills.

Responsibilities

• Lead cross-functional operations excellence initiatives that improve reliability and reduce complexity across Infrastructure & Site Reliability.
• Shape and advance service ownership and operating model practices, including governance, roles and RACIs.
• Partner with site leaders and IT groups to translate cost, reliability, and pain points into practical improvements.
• Map end-to-end value streams, identify bottlenecks, and drive standard work and continuous flow.
• Improve support processes, tooling, and systems of work including ServiceNow, observability, and service portfolio practices.
• Establish KPIs and reporting to measure transformation impact using data-driven methods.
• Facilitate leadership reviews and communities of practice to build alignment and adoption.

Skills

IT operations

Site reliability

Service management

Process transformation

Continuous improvement

Cross-functional leadership

Job description

Georgia-Pacific is seeking an Operations Excellence Lead in Atlanta to drive large multi-team initiatives from strategy through build, run, and governance. This individual contributor leadership role will transform processes and tooling, strengthen service ownership, and improve reliability and cost efficiency across IT Infrastructure & Site Reliability.

You will partner with site leaders and capability groups to translate pain points into practical improvements, map value streams, and establish