Operations Excellence Analyst — Data-Driven Insights

100000 Motorola Solutions, Inc.; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking an Operations Excellence Analyst to translate data into executive-ready insights and to dissect complex operational challenges across people, processes, and tools. You will turn data into persuasive visualizations that guide decision-making for executive leadership in a people-first culture.

In this role, you will collaborate with cross-functional teams to optimize workflows, drive continuous improvement, and deliver measurable business outcomes.

Qualifications

• Bachelor’s Degree OR 5+ years of applicable experience in data analysis, operational reporting, or process optimization.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements: Under 10%

Responsibilities

• Evaluate operational challenges holistically to determine if root causes stem from people, processes, or tools
• Conduct comprehensive data analysis to uncover underlying patterns, trends, and operational inefficiencies
• Respond to executive inquiries by delivering data-driven insights into operational performance and customer escalations
• Translate complex data into clean, graphic-rich slide decks and dashboards using Tableau that pass the blink test for operational leadership
• Offer strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals
• Assess existing systems and recommend tool enhancements to streamline service delivery operations
• Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards

Skills

Tableau

Slide deck design

Operational data analysis

Education

Bachelor's degree

Tools

Salesforce

ServiceNow

PureCloud

Job description

Motorola Solutions is seeking an Operations Excellence Analyst to translate data into executive-ready insights and to dissect complex operational challenges across people, processes, and tools. You will turn data into persuasive visualizations that guide decision-making for executive leadership in a people-first culture.

In this role, you will collaborate with cross-functional teams to optimize workflows, drive continuous improvement, and deliver measurable business outcomes.