Analyst, Operations Excellence (US Remote)

Motorola Solutions; Salt Lake City (UT); Remote; USD 70,000 - 95,000; Full time

Job summary

Motorola Solutions in Salt Lake City seeks an Operations Excellence Analyst to dissect complex operational challenges and determine root causes across people, processes, and tools. You will transform data into compelling insights for leadership.

You'll work at the intersection of business intelligence and strategy, delivering dashboards and narratives that drive continuous improvement and smarter decision-making in a people-first culture.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Strong data analysis and visualization skills.
• Experience creating dashboards and executive-ready reports.

Responsibilities

• Evaluate operational challenges to identify root causes across people, processes, and tools.
• Conduct comprehensive data analysis to reveal patterns and inefficiencies.
• Translate insights into dashboards and slide decks for executive leadership using Tableau.
• Recommend cross-functional improvements to optimize workflows and performance.

Skills

Data analysis

Tableau

Education

Bachelor's degree or equivalent

Tools

Tableau

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Centralized Managed Support Operations team is dedicated to \"Solving for safer\" by driving continuous improvement across our global service delivery networks. We analyze operational data to streamline workflows, enhance customer support systems, and empower leadership with actionable insight.

Job Description

As an Operations Excellence Analyst, you will play a pivotal role in dissecting complex operational challenges to determine root causes across people, processes, and tools. Operating at the intersection of business intelligence and strategy, you will turn data into persuasive visualizations that guide decision-making for executive leadership. In this role, you will work in a people-first culture where critical thinking and continuous improvement drive real-world outcomes. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.

Key Responsibilities

Issue Analysis & Process Improvement

• Evaluate operational challenges holistically to determine if root causes stem from people, processes, or tools
• Conduct comprehensive data analysis to uncover underlying patterns, trends, and operational inefficiencies

Data Visualization & Strategic Reporting

• Respond to executive inquiries by delivering data-driven insights into operational performance and customer escalations
• Translate complex data into clean, graphic-rich slide decks and dashboards using Tableau that pass the \"blink test\" for operational leadership
• Offer strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals

Tool Optimization & Cross-Functional Alignment

• Assess existing systems and recommend tool enhancements to streamline service delivery operations
• Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards

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