Import/Export Customer Service Coordinator — Hybrid

Yusen Logistics; Grapevine (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Yusen Logistics is seeking a Customer Service Coordinator to manage air or ocean import/export shipments, ensuring accurate processing, timely deliveries, and problem resolution. This role acts as a customer advocate, handling escalations and coordinating with internal teams and external partners.

The position requires strong communication and organizational skills, and may involve working within Import or Export departments at branch level.

Qualifications

• High School Diploma plus three or more years’ related experience in air/ocean Import or Export operations.
• Knowledge of import/export regulations and domestic transportation modes.
• Bilingual in Japanese and English if servicing Japanese accounts.

Responsibilities

• Follow SOPs for each customer on the correct method.
• Track and trace shipments; coordinate with steamship lines, freight forwarders and CFS.
• Arrange pick-up and delivery with trucking companies.
• Act as the primary point of contact for assigned accounts and provide effective customer service.
• Proactively provide shipment status and notify customers of delays.
• Coordinate timely shipments at optimal cost and customer satisfaction.
• Coordinate with overseas offices, agents, customers and domestic vendors.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High School Diploma

3+ years in air/ocean Import/Export operations

Job description

Yusen Logistics is seeking a Customer Service Coordinator to manage air or ocean import/export shipments, ensuring accurate processing, timely deliveries, and problem resolution. This role acts as a customer advocate, handling escalations and coordinating with internal teams and external partners.

The position requires strong communication and organizational skills, and may involve working within Import or Export departments at branch level.