Operations Dispatch Specialist: GPS-Driven Client Support

Flagger Force, Inc; Pennsylvania; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

401k with company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company paid benefits (long term disb/

Employee assistance program

Tuition and education assistance

Employee appreciation events

Paid volunteer time off

Professional development opportunities

Job summary

Flagger Force is seeking an Operation Support Specialist to manage client dispatch and provide field support. You will ensure efficient routing, maintain safety standards, and coordinate with field leadership to deliver outstanding client experiences.

The role emphasizes strong communication, problem-solving, and adherence to SOPs across office and field teams in a fast-paced environment.

Qualifications

• High School Diploma
• One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
• Strong written and verbal communication skills
• Prioritization
• Problem Solving
• Dispatching
• Critical Thinking
• Decision Making
• Active Listening
• Interpersonal Skills
• Steel toe boots or ability to obtain prior to employment.

Responsibilities

• Understand and apply all SOPs to daily tasks.
• Build and maintain positive relationships with Field Leadership for the best possible client experience.
• Capture and accurately record incidents reported by field personnel, and identify escalation paths as applicable.
• Exhibit excellent customer service skills, including escalation/de-escalation for internal and external issues.
• Demonstrate ability to work quickly and accurately during Storm Response.
• Maintain knowledge of office and field policies to assist supporting staff.
• Monitor, capture, and share information using internal software and systems.
• Utilize GPS tracking to monitor locations of field employees and equipment for optimal dispatch routing.
• Work cross-functionally to meet client needs in a timely and safe manner.
• Understand basic workzones and required equipment/staffing.
• Understand Pre Construction processes and relay information to field leadership and clients.
• Keep safety at the forefront of all decisions regarding client orders.
• Understand order dispatch basics: key times, totals, criticality, prioritization, and status.
• Exhibit creative problem-solving to find multiple viable solutions.
• Relay information to/from field employees, leadership, clients, management, and safety personnel.
• Know company footprint and core/noncore/mobilization areas.
• Perform other duties with honesty, integrity, professionalism, and initiative.

Skills

MS Office

Communication

Prioritization

Problem Solving

Dispatching

Critical Thinking

Decision Making

Active Listening

Interpersonal Skills

Safety boots

Education

High School Diploma

Associateficients degree

Tools

GPS tracking software

Job description

Flagger Force is seeking an Operation Support Specialist to manage client dispatch and provide field support. You will ensure efficient routing, maintain safety standards, and coordinate with field leadership to deliver outstanding client experiences.

The role emphasizes strong communication, problem-solving, and adherence to SOPs across office and field teams in a fast-paced environment.