Operations & Dispatch Lead - Food Bank Ops

Food Bank For NYC; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company %

Generous PTO

FSAs & DCAs & CRAs

Learning & development

Wellness resources

Job summary

Food Bank for New York City is seeking an Operations Assistant to coordinate daily warehouse and transportation operations, serving as a central communication point among drivers, warehouse staff, partner agencies, and operations leadership. The role blends dispatching, scheduling, problem-solving, and hands-on leadership to advance the organization’s mission.

The position requires a High School Diploma with at least 1 year of related experience, proficiency in MS Office and WMS, and the ability

Qualifications

• High School Diploma and at least 1 year of related work experience.
• Proficiency in MS Office, WMS, and fleet-tracking systems.
• Accurate numerical data entry skills.
• Ability to work in a fast-paced environment.
• Ability to operate electric pallet jacks and manual pump jacks.
• Positive attitude, team-oriented, and able to interact with diverse individuals.
• Commitment to the mission and values of the Food Bank for New York City.

Responsibilities

• Maintain truck logs, dispatch and check-in of drivers, headcount forecasting, and provide updates.
• Ship, monitor, and troubleshoot WMS issues for orders.
• Track returns, overages, shortages and report discrepancies to operations.
• Verify invoices and driver logs.
• Process returns reports and coordinate all returns and re-deliveries.
• Perform typing, data entry and other clerical tasks for operations.
• Assist transportation managers with clerical tasks as needed.
• Monitor security systems and respond to intercom alerts.
• Collaborate with staff to achieve operation goals and objectives.
• Assign or adjust routes as directed by transportation managers.
• Validate returns from sourcing routes and update teams accordingly.
• Communicate route delays/changes to operations.
• Prepare end-of-day recap for operations.
• Other duties as assigned (loading trucks, inventory, etc.).

Skills

MS Office

WMS

Fleet Tracking

Data entry

Fast-paced

Electric pallet jacks

Teamwork

Communication

Education

High School Diploma

Job description

Food Bank for New York City is seeking an Operations Assistant to coordinate daily warehouse and transportation operations, serving as a central communication point among drivers, warehouse staff, partner agencies, and operations leadership. The role blends dispatching, scheduling, problem-solving, and hands-on leadership to advance the organization’s mission.

The position requires a High School Diploma with at least 1 year of related experience, proficiency in MS Office and WMS, and the ability