Operations Assistant

Food Bank For NYC; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company %

Generous PTO

FSAs & DCAs & CRAs

Learning & development

Wellness resources

Job summary

Food Bank for New York City is seeking an Operations Assistant to coordinate daily warehouse and transportation operations, serving as a central communication point among drivers, warehouse staff, partner agencies, and operations leadership. The role blends dispatching, scheduling, problem-solving, and hands-on leadership to advance the organization’s mission.

The position requires a High School Diploma with at least 1 year of related experience, proficiency in MS Office and WMS, and the ability

Qualifications

• High School Diploma and at least 1 year of related work experience.
• Proficiency in MS Office, WMS, and fleet-tracking systems.
• Accurate numerical data entry skills.
• Ability to work in a fast-paced environment.
• Ability to operate electric pallet jacks and manual pump jacks.
• Positive attitude, team-oriented, and able to interact with diverse individuals.
• Commitment to the mission and values of the Food Bank for New York City.

Responsibilities

• Maintain truck logs, dispatch and check-in of drivers, headcount forecasting, and provide updates.
• Ship, monitor, and troubleshoot WMS issues for orders.
• Track returns, overages, shortages and report discrepancies to operations.
• Verify invoices and driver logs.
• Process returns reports and coordinate all returns and re-deliveries.
• Perform typing, data entry and other clerical tasks for operations.
• Assist transportation managers with clerical tasks as needed.
• Monitor security systems and respond to intercom alerts.
• Collaborate with staff to achieve operation goals and objectives.
• Assign or adjust routes as directed by transportation managers.
• Validate returns from sourcing routes and update teams accordingly.
• Communicate route delays/changes to operations.
• Prepare end-of-day recap for operations.
• Other duties as assigned (loading trucks, inventory, etc.).

Skills

MS Office

WMS

Fleet Tracking

Data entry

Fast-paced

Electric pallet jacks

Teamwork

Communication

Education

High School Diploma

Job description

Primary Purpose Of The Job

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank's network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank's mission.

Primary Purpose Of The Job

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank's network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank's mission.

Job Duties And Responsibilities

• Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis
• Ship, maintain, and monitor WMS for issues with orders.
• Monitor returns, order overages and order shortages and report any discrepancies to the FB operations team
• Verify invoices and driver logs
• Process returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveries
• Perfrom typing, data entry and other clerical duties for operations team as assigned
• Assist transportation managers in all clerical tasks on a needed basis
• Monitor security system and be the first line of response when the intercom is rung
• Work collaboratively with other staff members to accomplish goals and objectives of the operation
• Assign/adjust routes designated by the transportation managers
• Validate returns from the food sourcing routes and update the teams accordingly
• Communicate to the operations departments of route delays/changes
• End of day recap communicated to operations department
• Perform other duties as assigned (ie loading trucks, inventory management, etc)

Qualifications

• High School Diploma ad minimum of 1 year related work experience
• Proficiency in MS Office, WMS and Fleet Tracking systems.
• Accurate numerical data entry skills.
• Ability to work in fast paced work environment.
• Ability to operate electric pallet jacks and manual pump jacks.
• Positive attitude, team-oriented, and comfortable interacting with diverse individuals.
• Commitment to the mission and values of the Food Bank for New York City

Compensation

Compensation for this role is $25/hr

Featured Benefits

• Competitive Health Benefit Package (Medical, Dental & Vision)
• 403(b) Retirement Plan with company match
• Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!)
• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
• Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More)
• EAP, wellness and mental health resources

People-First Culture

At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!