Customer Service/Operations/Dispatch

Good Greek Moving & Storage; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Job summary

A leading relocation firm in West Palm Beach is seeking a Dispatch Coordinator to support its fast-paced operations. The role involves planning and coordinating jobs, maintaining relationships with drivers, and providing excellent customer service. Candidates should have 1-3 years of operations or dispatch experience, strong multitasking abilities, and proficiency in communication. Competitive compensation and benefits are offered, along with a dynamic work environment.

Qualifications

• Must have excellent customer service skills and be highly organized.
• Ability to multitask and ensure all operational responsibilities are fulfilled.
• Experience in operations/dispatch for a minimum of 1-3 years.

Responsibilities

• Plan and coordinate jobs for moving operations.
• Maintain relationships with drivers and helpers.
• Answer calls and field customer service inquiries.
• Log and track driver locations and activities.
• Fielding Customer Service Inquiries
• Provide ETA updates in company software and make relevant notes in shipment notes
• Monitor drivers and ensure that they are following DOT regulations—and document/report violations of regulations
• Communicate with customer and with customer service on driver s schedule
• Log and track driver locations and activities

Skills

Detailed oriented

Skilled in documenting Important Data

Strong Phone Skills

Listening and verbal communications

Astute, high energy and dependable

Proficient in reporting

Strong ability to multitask

Ability to work effectively under pressure

1-3 years Operations/Dispatch experience

Job description

Are you looking for an innovative, fast paced and rewarding opportunity to expand your career?

If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Dispatch Coordinator is an essential and multifaceted role in our organization’s operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals.

We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations.

Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE

Key Skills/Qualifications

• Detailed orientated
• Skilled in documenting Important Data
• Strong Phone Skills
• Listening and verbal communications
• Astute, high energy and dependable
• Proficient in reporting
• Strong ability to multitask
• Ability to work effectively under pressure
• Must have 1-3 years Operations/Dispatch experience

Core Responsibilities

• Planning and coordinating jobs
• Maintaining driver\helper relationships
• Ensuring adequate capacity for job coverage
• Answering the telephone and making follow-up calls.
• Fielding Customer Service Inquires
• Provide ETA updates in company software and make relevant notes in shipment notes
• Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
• Communicate with customer and with customer service on driver s schedule
• Log and track driver locations and activities

Job Type

• Full Time

Salary and Benefits

Paid Training

Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.