Operations Director & Systems Architect - Flexible Schedule

Askreilly; Arvada, Northern (CO, KY); Hybrid; USD 64,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

State Farm Agent Team in Arvada, CO is seeking a highly organized Director of Operations to serve as the agency owner’s right hand. This role goes beyond a traditional admin position, building systems, tracking results, and protecting the owner's time while keeping the office accountable and moving forward.

You will manage calendars, organize onboarding, and monitor campaigns and KPIs. A strong analytic mindset, communication skills, and a process-oriented approach are essential for success in

Qualifications

• Four or more years of experience in executive support, office management, operations, project coordination, or a similar role.
• Experience tracking KPIs, projects, deadlines, or team performance.
• Strong proficiency with spreadsheets, calendars, email, presentations, and business software.
• Proven ability to manage multiple priorities with limited supervision.
• Experience handling confidential information.
• Authorized to work in the United States.

Responsibilities

• Manage the agency owner’s calendar, meetings, travel, communications, projects, and selected personal administrative priorities.
• Build and maintain weekly KPI scorecards for team managers.
• Track whether managers are coaching and holding individual team members accountable to established expectations.
• Identify missed targets, overdue action items, and operational gaps, then bring them to leadership’s attention.
• Prepare meeting agendas, capture decisions, assign follow-up items, and ensure deadlines are met.
• Coordinate new-hire onboarding, including schedules, system access, licensing requirements, training plans, and introductory meetings.
• Organize internal and external training sessions, materials, attendance, and follow-up.
• Monitor marketing campaigns, lead sources, spending, vendor performance, and results.
• Create and improve checklists, workflows, standard operating procedures, and office systems.
• Coordinate office vendors, supplies, events, team activities, and recurring administrative needs.
• Handle confidential business and personal information with sound judgment and discretion.

Skills

Executive support

Operations

KPI reporting

Communication

Process optimization

Attention to detail

Tools

CRM

Project management software

Reporting platforms

Job description

State Farm Agent Team in Arvada, CO is seeking a highly organized Director of Operations to serve as the agency owner’s right hand. This role goes beyond a traditional admin position, building systems, tracking results, and protecting the owner's time while keeping the office accountable and moving forward.

You will manage calendars, organize onboarding, and monitor campaigns and KPIs. A strong analytic mindset, communication skills, and a process-oriented approach are essential for success in