KYC Representative

Payoneer; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Payoneer is seeking a detail-oriented onboarding and compliance professional to verify customer documents during onboarding, ensuring authenticity and regulatory compliance.

You will act as a primary point of contact for escalations, provide timely case updates, identify issues, and support other projects while maintaining strict SLA guidelines.

Qualifications

• Must demonstrate a customer-focused approach and integrity.
• Experience with KYC/compliance processes is a plus.
• Proficiency in English; Mandarin is highly valued.

Responsibilities

• Verify customer documents during onboarding for authenticity and compliance.
• Serve as the POC for escalations and provide progress updates on cases.
• Identify issues and opportunities from daily work and escalate as needed.
• Assist with additional projects and tasks as assigned.
• Oversee SLA adherence to align with team and business goals.
• Maintain compliance with local and global KYC standards and procedures.

Skills

Customer-centric mindset

Bilingual English/ Mandarin

Strong written and oral communication

Fast learner

Adaptability

Proactive problem solving

Work under pressure

Education

College degree or above

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What’s the job?

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

Key responsibilities:

• Verify customer documents during onboarding for authenticity and compliance.
• Be the POC for business escalations, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner.
• Identify potential issues/opportunities from the daily work and escalates to manager for further follow-up.
• Assist and engage in additional projects/tasks assigned.
• Oversee SLAs to ensure alignment with team and business goals.
• Maintain strict adherence to both local and global KYC standards and procedures

We’re looking for:

• Strong customer-centric mindset
• Good oral and written communication in both Mandarin and English
• Quick learner with strong adaptability
• Effective communicators across teams
• Detail-oriented and proactive in problem-solving
• Able to work under pressure with time constraint
• KYC knowledge will be a plus

Qualifications:

For Payoneer internal candidates:

• 2+ years’ working experience, with a minimum of 1 year tenure in Payoneer CC or Ops roles
• Good performance and reference check from line manager

For external candidates:

• College degree or above
• Global work experience and background in the payments industry are strong assets.

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.