Operations Director — Order Processing & Service Excellence

Numotion; Taunton (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Short-term and long-term disability

Life insurance

Job summary

Numotion in Taunton, Massachusetts is seeking a Director of Operations Order Processing to oversee daily activities of Customer Care Coordinators across multiple locations. The role emphasizes timely and accurate order processing while ensuring best-in-class customer service.

Ideal candidates will possess a Bachelor’s degree and substantial operational and leadership experience. The position offers a salary range of $70,000 to $100,000 based on skills and experience.

Qualifications

• 5+ years of operational work experience and/or training required.
• 2+ years of leadership development experience required.
• Ability to remain focused while handling multiple tasks.

Responsibilities

• Oversee daily activities for Customer Care Coordinators.
• Ensure timeliness and accuracy of order processing.
• Lead order processing team for customer satisfaction.
• Manage cross-functional coordination for equipment procurement.

Skills

Operational work experience

Leadership development

Interpersonal skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in a related field or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion in Taunton, Massachusetts is seeking a Director of Operations Order Processing to oversee daily activities of Customer Care Coordinators across multiple locations. The role emphasizes timely and accurate order processing while ensuring best-in-class customer service.

Ideal candidates will possess a Bachelor’s degree and substantial operational and leadership experience. The position offers a salary range of $70,000 to $100,000 based on skills and experience.