Director of Order Processing & Customer Ops

Numotion; Eau Claire (WI); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability coverage

401k plan

Life insurance

Job summary

Numotion is seeking a Director of Operations Order Processing to oversee multiple locations, ensuring timely and accurate order processing and superior customer service. This leadership role directs the order processing team, drives cross-functional collaboration, and maintains high standards of performance and compliance.

The position requires a Bachelor's degree and extensive experience in operations, with a track record in developing teams, optimizing processes, and delivering results in a

Qualifications

• Bachelor’s degree in related field or equivalent combination of experience and education.
• Minimum of five years of operational work experience and/or training.
• Minimum of two years of leadership development experience, including leadership, mentoring and/or coaching.
• Ability to remain focused while handling multiple tasks, responsibilities, and projects.

Responsibilities

• Lead and direct the order processing team, assuring an elevated level of customer satisfaction and retention.
• Hire, develop, coach, and manage staff performance.
• Work cross functionally to coordinate equipment procurement and delivery, to assure quality and timely provision of service.
• Manage Orders in Process (OIP) meetings and delivery planning for equipment orders, as well as assess balance load of OIP to maintain order processing efficiency.
• In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.
• Direct quality and timely assistance for customers (including fielding phone calls, entering, and maintaining accurate data in order processing system, scheduling appointments).
• Work with staff to increase customer satisfaction and improve turnaround times.

Skills

Leadership experience

Cross-functional collaboration

Strong communication

MS Office

Education

Bachelor’s degree in related field

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Numotion is seeking a Director of Operations Order Processing to oversee multiple locations, ensuring timely and accurate order processing and superior customer service. This leadership role directs the order processing team, drives cross-functional collaboration, and maintains high standards of performance and compliance.

The position requires a Bachelor's degree and extensive experience in operations, with a track record in developing teams, optimizing processes, and delivering results in a