Operations Director, Beachfront Resort Leadership

The Whaler at Kaanapali Beach; Lahaina (HI); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

Medical and Dental programs through/??

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

Life insurance and disability

401(k) with matching funds

Hotel room discounts

Job summary

The Whaler at Ka'anapali Beach is seeking a Support General Manager to oversee Rooms, Finance, Sales and Marketing, and Repairs and Maintenance. Lead daily operations, align with the property’s strategic plan, and partner with department heads to deliver guest satisfaction and financial goals.

The role requires strong leadership, budgeting, and communication skills in a resort environment. As a member of the Executive Committee, you will help drive financial objectives and ensure brand standards

Qualifications

• Minimum 3-5 years of management experience.
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills.

Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Develop and manage execution of Rooms division budgets and revenue forecasts.
• Develop and implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, evaluate performance, and manage discipline as needed.
• As a member of the Executive Committee, help create and execute the financial objectives of the hotel.

Skills

Management experience

Financial management

Hotel operations

Marketing plans

Security and safety

Labor relations

Budget forecasting

Quality assurance

Hospitality law

Communication skills

Job description

The Whaler at Ka'anapali Beach is seeking a Support General Manager to oversee Rooms, Finance, Sales and Marketing, and Repairs and Maintenance. Lead daily operations, align with the property’s strategic plan, and partner with department heads to deliver guest satisfaction and financial goals.

The role requires strong leadership, budgeting, and communication skills in a resort environment. As a member of the Executive Committee, you will help drive financial objectives and ensure brand standards