Director of Operations

The Whaler at Kaanapali Beach; Lahaina (HI); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

Medical and Dental programs through/??

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

Life insurance and disability

401(k) with matching funds

Hotel room discounts

Job summary

The Whaler at Ka'anapali Beach is seeking a Support General Manager to oversee Rooms, Finance, Sales and Marketing, and Repairs and Maintenance. Lead daily operations, align with the property’s strategic plan, and partner with department heads to deliver guest satisfaction and financial goals.

The role requires strong leadership, budgeting, and communication skills in a resort environment. As a member of the Executive Committee, you will help drive financial objectives and ensure brand standards

Qualifications

• Minimum 3-5 years of management experience.
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills.

Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Develop and manage execution of Rooms division budgets and revenue forecasts.
• Develop and implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, evaluate performance, and manage discipline as needed.
• As a member of the Executive Committee, help create and execute the financial objectives of the hotel.

Skills

Management experience

Financial management

Hotel operations

Marketing plans

Security and safety

Labor relations

Budget forecasting

Quality assurance

Hospitality law

Communication skills

Job description

Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation. Comprised of two 12‑story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $125,000.00 - $130,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview Support General Manager

Support General Manager in managing the Rooms, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.

Essential Duties and Responsibilities

Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.

• Ensure compliance of brand standard operating procedures and policies.

Develop and manage execution of Rooms division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned.

Qualifications and Skills

Minimum 3-5 years of management experience. Computer literacy and financial management required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.