Operations Director

Jobgether; United States; Remote; USD 130,000 - 250,000; Full time

Benefits offered by this job

Remote work (US/Canada)

Equity opportunity

High ownership and impact

Direct leadership collaboration with C

Job summary

Jobgether is seeking a high-ownership leader to manage the inside sales and appointment-setting team, driving lead handling, qualification, and on-site appointment bookings. You will oversee staffing, coaching, and performance metrics, collaborating with senior leadership to scale operations and improve revenue outcomes.

The role emphasizes hiring, onboarding, and developing sales reps, with a strong focus on coaching and process documentation to support growth and consistency in a rapidly

Qualifications

• Experience leading inside sales or appointment-setting teams with direct people management accountability.
• Proven ability to hire, onboard, coach and develop sales reps in fast-paced, target-driven settings.
• Strong knowledge of phone-based sales and lead-conversion with actionable call improvements.
• Track record managing performance against KPIs such as response times, contact rates, booking rates, attendance.

Responsibilities

• Lead day-to-day operations of inside sales and appointment-setting team.
• Manage staffing, schedules, attendance, shift coverage, and weekend rotations.
• Recruit, onboard, train, and develop new sales representatives.
• Coach to improve representative performance based on call quality reviews.
• Track and manage key metrics including speed to lead, contact rate and booking rate.
• Identify performance gaps and implement corrective actions.
• Address performance concerns and hold team members accountable.
• Document workflows and operating procedures for consistency and scalability.
• Collaborate with senior operations to align team performance with business goals.
• Own team performance metrics from early employment and adjust as needed.
• Adapt operating models as the team grows.

Skills

People management

Sales coaching

KPIs management

Phone-based sales

Workforce management

Job description

Accountabilities

• Lead the day-to-day operations of the inside sales and appointment-setting team, ensuring effective lead handling, prospect qualification, and onsite appointment booking.
• Manage staffing, schedules, attendance, shift coverage, and weekend rotations to align team capacity with incoming lead volumes.
• Recruit, onboard, train, and develop new sales representatives, helping them become productive as quickly as possible.
• Monitor call quality, listen to recorded conversations, and provide practical, actionable coaching to improve representative performance.
• Track and manage key operational metrics, including speed to lead, contact rate, booking rate, and appointment show rate.
• Identify performance gaps, investigate underlying causes, and implement corrective actions to maintain consistent results.
• Address performance concerns directly, conduct difficult conversations when necessary, and establish clear expectations and accountability.
• Document workflows, operating procedures, and team processes to support consistency, scalability, and reduced dependence on individual team members.
• Identify operational bottlenecks and recommend improvements to coverage, coaching, onboarding, and lead-management processes.
• Collaborate closely with senior operations and sales operations leaders to align team performance with business objectives and customer revenue outcomes.
• Take ownership of team performance metrics from the early stages of employment, reviewing results regularly with leadership and adjusting execution as needed.
• Adapt operating models and responsibilities as the team expands, helping build the processes and management structure needed for continued growth.

Requirements

• Proven experience managing an inside sales, appointment-setting, telemarketing, or sales floor team, with direct responsibility for people and performance outcomes.
• Experience hiring, onboarding, coaching, and managing sales representatives in a fast-paced, target-driven environment.
• A strong understanding of phone-based sales and lead conversion, including the ability to evaluate sales calls and identify specific improvements in representative behavior.
• Demonstrated ability to manage performance against measurable KPIs, such as response times, contact rates, booking rates, and appointment attendance.
• Strong workforce management and organizational skills, including scheduling, staffing coverage, attendance management, and workload planning.
• Confidence addressing performance issues, delivering direct feedback, and holding team members accountable while maintaining a productive working environment.
• Experience developing and documenting repeatable operating procedures that improve consistency and support team growth.
• Strong analytical and problem-solving abilities, with the capacity to recognize emerging issues before they significantly affect performance.
• A proactive, high-ownership mindset and the ability to make decisions, take initiative, and implement improvements without relying on a fully established playbook.
• Comfort working in a rapidly changing environment where priorities, processes, and responsibilities evolve as the business grows.
• Clear communication skills and the ability to work closely with senior leadership on operational performance and continuous improvement.
• Experience in home services, remodeling, or other businesses involving in-home appointment booking is advantageous.
• Previous experience in a startup or high-growth company is beneficial, particularly where operational processes needed to be built and refined.
• Availability and workload: Willingness to work approximately 60–70 hours per week, including some weekends, with coverage aligned to customer lead volumes and business needs.

Benefits

• Total compensation: $130,000–$250,000, comprising base compensation and equity.
• Remote work: Fully remote opportunity for candidates based in Canada or the United States.
• Significant ownership: Direct responsibility for team performance and operational outcomes, with substantial ownership expected within the first two weeks.
• Direct leadership collaboration: Work closely with senior operations and sales operations leaders, with regular reviews of performance and business results.
• Opportunity to build: Shape team processes, management practices, onboarding systems, and operational playbooks as the business scales.
• Visible business impact: See how operational decisions affect appointment conversion, customer experience, and revenue.
• Fast implementation: Opportunity to test and implement process improvements quickly in a dynamic, execution-focused environment.
• Career growth: An evolving role with expanding responsibilities as the team and business grow.
• Healthcare coverage, paid leave, retirement benefits, and other specific employment perks were not disclosed in the provided job description.z