Operations Director

OTG; Newark (NJ); Hybrid; USD 110,000 - 125,000; Full time

Job summary

OTG is seeking an Operations Director at EWR to lead restaurant and market operations, manage projects, staff development, food quality, and guest services to meet OTG standards.

Ideal candidates have a Bachelor’s degree, 3–5 years in senior management, strong P&L and budgeting skills, excellent Excel and communication abilities, and a proven track record of leading by example in a fast-paced, multi-unit environment.

Qualifications

• Bachelor's degree or equivalent in Hospitality, Business, or Culinary Arts.
• 3–5 years of senior managerial experience in multi-unit concepts.
• Proficient knowledge of P&L and budgeting and forecasting.
• Strong project management skills and leadership abilities.
• Excellent Excel skills and strong communication; capable of training staff.

Responsibilities

• Promotes a positive unit culture with pride and teamwork.
• Directly manages ordering processes and unit scheduling.
• Coordinates internal resources to ensure flawless project execution.
• Ensures projects are delivered on time and within scope.
• Leads managers and crewmembers to meet company standards and guest expectations.
• Provides leadership, assigns responsibilities, and tracks deadlines.
• Maintains safety and workplace policies in compliance with OTG.

Skills

P&L budgeting

Project management

Leadership

Communication

Excel

Coaching

Scheduling

Problem solving

Operations leadership

Education

Bachelor's degree or equivalent

Job description

Job Title: Operations Director

Location: EWR

Compensation: $110k-$125k

Reports to: Airport Director

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports,we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful aswhatweaccomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

The Operations Manager at [Airport name] is a senior management leader at OTG; this position will support and assist all restaurant and market operations and project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.

In This Role, You Will:

• Promotes an attitude of pride, cooperation, and success in the unit
• Directly in charge of the ordering process in the unit
• Coordinate internal resources for the flawless execution of projects
• Ensure that all projects are delivered on time and within the scope
• Directly in charge of unit scheduling, managers as well as crewmembers
• Provides leadership to the managers and crewmembers
• Directs the managers and crewmembers to achieve company standards
• Administration and follow-up as directed
• Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments
• Directs the team toward achieving goals
• Maintains a positive work environment for both the management team and staff
• Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace

Qualifications/Criteria:

• Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• Proficient knowledge of P&L and budgeting and forecasting
• Strong project management skills
• Commitment to service of others, crew, co-workers, and leaders
• Demonstrated dependability, personal drive, and leadership; the ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach, and aid in the development of crewmembers and leaders
• Excellent verbal and written communication skills
• Excellent Excel skills
• Ability to work flexible hours, days, and holidays
• Ability to clear background checks for OTG and Airport badge

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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