Operations Director

Chick-fil-A; Bohemia (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid Time Off

401K

$2,000 yearly professional development

Paid leadership training and growth

Work-life balance emphasis

Job summary

Chick-fil-A Bohemia seeks an Operations Director to lead a 30+ team in a high-volume store, focusing on profitability, guest satisfaction, and staff development. This hands-on role requires strong decision-making, problem solving, and a servant-leadership mindset.

The position emphasizes coaching, performance standards, and operating with integrity while fostering a culture of excellence and teamwork in a community-focused Chick-fil-A location.

Qualifications

• High standard of reliability and integrity.
• Strong leadership and team development abilities.
• Excellent verbal and written communication in a fast-paced setting.

Responsibilities

• Drive profitability and sales growth for the store.
• Oversee inventory, scheduling and labor hours to optimize operations.
• Maintain cleanliness and facility upkeep to protect guest experience.
• Lead and develop team members; model Chick-fil-A standards.

Skills

Consistency and reliability

Coachable

Leadership

Customer service oriented

Problem solving

Communication skills

Team building

Attention to detail

Work ethic

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Job description

At Chick-fil-A Bohemia, we are an organization that strives for excellence and desires to create a remarkable experience for our guests and our team. Our Chick-fil-A offers a leadership development program that emphasizes personal growth and allows directors to play a major role in the influence and decision making of a multi-million dollar business.

Our Operations Directors are responsible for managing a team of 30+ team members, coaching that team in Chick-fil-A standards, and building morale among team members in a fast and demanding environment.

This is an operationally hands-on position. As part of the daily management duties, Operations Directors are responsible for: profitability, sales growth, inventory, scheduling, labor hours, cleanliness of the store, maintenance of the facility, and food cost control. They are also responsible for the actions of the team and the overall reputation of the store. Many people attracted to this position desire to become a Chick-fil-A Owner/Operator, learn how to run their own small business, develop leadership skills, or pursue a long-term role within our local store. We are recruiting for a results-oriented individual who desires to be part of a successful business.

Responsibilities and Qualifications:

• Consistency and reliability
• Heart to help others with strong sense of stewardship
• Customer service oriented
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Set goals and motivate a team towards achieving them
• Desire to develop people of all ages and skill levels
• Ability to work in a fast-pace, high-volume environment
• Excellent verbal and written communication skills
• Proven leadership skills
• Desire to grow and be developed on an individual level
• Coachable, adaptable, dependable, with a strong work ethic
• Attention to detail
• Work well independently and in a team environment
• Passion for excellence
• Servant leadership mindset
• Have the ability to lift and carry 20-50 lbs on a regular basis
• Have the ability to stand and work on their feet for several hours at a time
• High School graduate or equivalency required
• Bachelor’s Degree preferred

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• 401K
• $2,000 yearly professional development/tuition reimbursement program
• Paid leadership training and development opportunities
• Emphasis on work-life balance

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.