Operations Data & LMS Support Specialist

University of New Hampshire; United States; On-site; USD 50,346,000 - 82,982,000; Full time

Job summary

The University of New Hampshire seeks an Operations Assistant to support quality assurance, data management, and continuous improvement activities for CWEP. The OA handles data management, reporting, and training system support to ensure accuracy, integrity, and accessibility of training and evaluation records across CWEP programs.

Under supervision, the OA maintains training databases, responds to data inquiries, organizes documentation, and assists with LMS and registration system

Qualifications

• Associates degree or 2+ years in data management/administration.
• Proficiency with Microsoft 365 apps, Excel, Outlook, Teams.
• Experience with data entry, reporting, and record maintenance.
• Ability to handle confidential information and meet deadlines.
• Strong written and verbal communication; customer service orientation.
• Experience supporting training programs or LMS is a plus.
• Experience in higher education or grant-funded environments is a plus.
• Willingness to travel within NH up to 5 days/week.

Responsibilities

• Prepare reports, tables, and basic visualizations to support monitoring.
• Enter and verify training data across CWEP systems; perform quality checks.
• Create, update, and manage training sessions, rosters, and metadata.
• Maintain data dictionaries, SOP checklists, and documentation for audit readiness.
• Provide frontline LMS and registration system support to participants and instructors.
• Draft and maintain job aids for participants and instructors.

Skills

Data management

Reporting

Microsoft 365

Excel

Data entry

Attention to detail

Customer service

Communication

Team collaboration

Education

Associate’s degree in data management or related field

High school diploma with 2+ years experience in data roles

Bachelor’s degree (preferred) in related field

Tools

LMS software

Registration platforms

Job description

The University of New Hampshire seeks an Operations Assistant to support quality assurance, data management, and continuous improvement activities for CWEP. The OA handles data management, reporting, and training system support to ensure accuracy, integrity, and accessibility of training and evaluation records across CWEP programs.

Under supervision, the OA maintains training databases, responds to data inquiries, organizes documentation, and assists with LMS and registration system