Operations & CX Coordinator (Part-Time to FT)

Capucinne; Las Vegas (NV); On-site; USD 19,286 - 30,307; Part time

Job summary

Capucinne, a fast-growing international jewelry brand, seeks an organized, proactive operations assistant to support daily operations, logistics, and customer experience.

This part-time role offers the chance to work closely with leadership, manage records and shipments, and contribute to a smooth order flow. Performance-based progression to full-time is possible based on business needs.

Qualifications

• Strong organizational and communication skills.
• Excellent attention to detail.
• Ability to manage multiple tasks and priorities.
• Positive, professional, and customer‑focused attitude.
• Comfortable using email, spreadsheets, and online business tools.
• Experience in administration, logistics, customer service, or operations is a plus.

Responsibilities

• Help keep daily business operations running efficiently.
• Coordinate communications with suppliers, service providers, and business partners.
• Organize records, invoices, and important documentation.
• Schedule meetings, appointments, and team communications.
• Support a professional, organized, and productive office environment.
• Manage incoming and outgoing shipments.
• Coordinate deliveries with major carriers including DHL, FedEx, UPS, and USPS.
• Verify inventory and received goods.
• Prepare customer orders for shipment.
• Monitor deliveries and help resolve shipping issues when needed.
• Keep internal systems updated and ensure smooth order flow.
• Provide friendly and professional support to customers.
• Assist with order updates, shipping inquiries, and general questions.
• Coordinate returns, repairs, and service requests.
• Help create a seamless and positive customer experience from purchase to delivery.
• For customer follow-ups and lead management, and support brand-building initiatives inside the sales process.

Skills

Organizational skills

Communication skills

Attention to detail

Task management

Professional attitude

Email & spreadsheets

Online business tools

Administration experience

Logistics experience

Customer service experience

Job description

Capucinne, a fast-growing international jewelry brand, seeks an organized, proactive operations assistant to support daily operations, logistics, and customer experience.

This part-time role offers the chance to work closely with leadership, manage records and shipments, and contribute to a smooth order flow. Performance-based progression to full-time is possible based on business needs.