Operations Coordinator

LuvMyJewelry (LMJ); New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

LuvMyJewelry is seeking an Operations Coordinator to support inventory, orders, and customer interactions at our NYC office. The role emphasizes accuracy, hands-on operations, and ownership of core processes in a fast-growing, family-owned jewelry brand.

Ideal candidates are detail-oriented, proficient with Excel, and comfortable learning new inventory and order-management systems. On-site hours support a dynamic ecommerce environment.

Qualifications

• Must have strong attention to detail and accuracy.
• Proficient in Microsoft Excel (sorting, filtering, formulas).
• Organized with ability to manage several tasks at once.
• Clear, polished written communication skills.
• Experience in retail/e-commerce operations helpful but not required.

Responsibilities

• Prepare, pack, and ship direct-to-consumer orders accurately and on time.
• Create shipping labels and maintain organized shipment records.
• Monitor outgoing orders and help resolve shipping or delivery issues.
• Ensure each order is packaged according to LuvMyJewelry’s quality standards.
• Tag and organize new merchandise; log purchases and inventory updates.
• Assist with periodic inventory counts and discrepancy resolution.

Skills

Attention to detail

Excel proficiency

Organizational skills

Customer service mindset

Ownership of recurring tasks

Tools

Excel

Inventory management software

Job description

Schedule: Full-time; 9:30 AM to 6:00 PM ET

Location: In-person @ our NYC office

**Company Description**

LuvMyJewelry is a family-owned fine jewelry brand rooted in craftsmanship, quality, and timeless design. We’re looking for a detail-oriented Operations Coordinator to support the day-to-day work that keeps our inventory organized, our orders moving, and our customers happy.

This is a hands‑on role suited to someone at the beginning of their operations career. We’re also open to applicants with more experience who enjoy working closely with a growing brand and taking ownership of essential processes.

• Prepare, pack, and ship direct-to-consumer orders accurately and on time
• Create shipping labels and maintain organized shipment records
• Monitor outgoing orders and help resolve shipping or delivery issues
• Ensure each order is packaged according to LuvMyJewelry’s quality standards

Inventory & Merchandise

• Tag and organize new merchandise
• Log new purchases and incoming inventory accurately
• Update product and inventory records across internal systems
• Help reconcile physical inventory against system records
• Maintain an organized and efficient merchandise workspace
• Assist with periodic inventory counts and identify discrepancies

Returns & Customer Support

• Receive, inspect, and process product returns and exchanges
• Respond to direct-to-consumer customer questions in a timely, thoughtful, and professional manner
• Help customers with order status, shipping, returns, exchanges, and general product questions
• Escalate unusual customer or order issues when needed
• Maintain accurate records of customer requests and resolutions

Operations Support

• Build and maintain Excel spreadsheets for inventory, purchasing, orders, and other operational needs
• Learn and confidently use the company’s inventory and order-management systems
• Identify opportunities to improve organization and day-to-day workflows
• Provide general operational and administrative support as the business grows

**What We're Looking For**

• Strong attention to detail and a commitment to accuracy
• Very comfortable working in Microsoft Excel, including organizing, sorting, filtering, and maintaining data
• Comfortable learning new inventory, shipping, and order-management systems
• Organized and able to manage several tasks and priorities at once
• Clear, polished written communication skills
• Patient and helpful when working with customers
• Dependable, proactive, and comfortable taking ownership of recurring tasks
• Able to handle fine jewelry carefully and responsibly
• Previous experience in retail, e‑commerce, operations, fulfillment, inventory, or customer service is helpful but not required

**Why Join LuvMyJewelry**

• Gain hands‑on experience across e‑commerce operations, inventory, fulfillment, and customer experience
• Work closely with a family-owned fine jewelry brand
• Develop transferable operations and inventory‑management skills
• Take ownership of meaningful work and help improve processes as the company grows

LuvMyJewelry is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.