Operations & Customer Experience Specialist

CarMax Business Services; Gaithersburg (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

CarMax Gaithersburg is seeking a Business Operations Associate to support store operations, handle sales, auctions, and appraisals with accuracy and integrity. You will work with a team to deliver outstanding customer service and ensure proper documentation and cash handling.

This role emphasizes attention to detail, strong organizational skills, and effective communication as you process paperwork, support multiple departments, and uphold EH&S standards in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

MS Office

Communication

Lifting 20 lbs

Confidentiality

Flexible schedule

Tools

MS Office

Job description

CarMax Gaithersburg is seeking a Business Operations Associate to support store operations, handle sales, auctions, and appraisals with accuracy and integrity. You will work with a team to deliver outstanding customer service and ensure proper documentation and cash handling.

This role emphasizes attention to detail, strong organizational skills, and effective communication as you process paperwork, support multiple departments, and uphold EH&S standards in a fast-paced environment.