Operations Courier & Logistics Specialist

Ascend Bank; North Farms (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Ascend Bank in Wallingford, CT is seeking a Courier & Operations Support Specialist responsible for the secure and timely transport of mail, documents, and supplies between branches and external partners. You will manage daily delivery routes, maintain confidentiality, and use Jira for ticketing and fulfillment.

This full-time role requires a valid drivera0s license, the ability to lift up to 40 pounds, and independent work in a fast-paced, service-oriented environment.

Qualifications

• Valid driver0s license and clean driving record.
• High school diploma or GED.
• Ability to lift and carry items up to 40 pounds.
• Strong time management, reliability, and attention to detail.
• Excellent communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Familiarity with local roads and routes preferred.
• Comfortable using Jira and mobile apps for task tracking and communication.

Responsibilities

• Safely and efficiently transport interoffice mail, documents, supplies and branding materials between branches, headquarters, external mail services, vendors and other designated locations; Collect and deliver daily postal mail to and from the USPS/Fed Ex/UPS
• Organize daily delivery routes to ensure timely service
• Ensure secure handling and confidentiality of all materials in transit, including sensitive or confidential documents
• Communicate effectively with internal departments to coordinate delivery schedules and respond to service requests, using Jira as a ticketing and fulfillment platform
• Perform basic inventory checks; place requests, distribute and restock office supplies and consumables across all locations, tracking inventory as needed
• Support marketing initiatives by transporting signage, promotional materials and other assets as needed
• Organize, sort, and distribute daily incoming mail
• Organize and prepare outgoing mail for delivery (mail machine, certified letters, FedEx/UPS overnight mail)
• Scan and process client deposits received by mail
• Process client service events that relate to printing and mailing documentation
• Update insufficient address information in the system core when there is returned mail
• Operate the company-provided vehicle in a safe, lawful, and courteous manner
• Maintain cleanliness and report maintenance needs of the assigned company vehicle
• Maintain accurate records of delivery activity and vehicle mileage as required
• Support other Facilities or Operations tasks as assigned
• Adapt schedule to accommodate bank holidays, special projects and urgent delivery needs

Skills

Valid drivera0s license

Excellent communication

Strong time management

Self-motivated

Independent work

Familiarity with local roads

Comfortable with Jira

Education

High school diploma or GED

Tools

Jira

Job description

Ascend Bank in Wallingford, CT is seeking a Courier & Operations Support Specialist responsible for the secure and timely transport of mail, documents, and supplies between branches and external partners. You will manage daily delivery routes, maintain confidentiality, and use Jira for ticketing and fulfillment.

This full-time role requires a valid drivera0s license, the ability to lift up to 40 pounds, and independent work in a fast-paced, service-oriented environment.