Operations Coordinator – Projects & Production Services

HTM Contractors; Honolulu (HI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Medical and dental coverage for you &/

PTO 80 hours annually

10 paid holidays

Birthday pay after one year

Life insurance

401(k) with company match up to 4%

Job summary

HTM Group is seeking an organized Operations Coordinator to support our Projects, Industrial, and Production Services divisions in Hawaii. This in-office, full-time role coordinates customers, office staff, project managers, sales teams, and field crews to keep projects and service requests on track and moving smoothly.

You will schedule estimates, site visits, and work orders, maintain records in CRM/ERP, and ensure timely communication of schedule changes.

Qualifications

• Previous experience in administration, customer service, scheduling, dispatch, or office support.
• Strong written and verbal communication skills.
• Professional attitude and customer service abilities.
• Excellent organization, attention to detail, and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers and learning new software.
• Experience with CRM, scheduling, or business management software preferred.
• Ability to work independently and collaboratively.
• Dependability, adaptability, and willingness to learn.
• Experience in construction, service, manufacturing, or operations helpful; training available.

Responsibilities

• Answer customer calls, respond to messages, and provide professional customer service.
• Assist customers with service information, scheduling, and next steps.
• Create and maintain customer accounts, jobs, and work orders.
• Schedule estimates, site visits, crews, equipment, deliveries, and services.
• Coordinate schedules among customers, project managers, sales teams, and field personnel.
• Maintain accurate company schedules and calendars.
• Update customer and job information in CRM and ERP systems.
• Track projects, orders, and customer requests from initiation through completion.
• Prepare project paperwork, supporting documents, and job files.
• Process Certificates of Insurance (COIs).
• Collect project information, photographs, documents, and required approvals.
• Organize completed work documentation for billing.
• Communicate schedule changes, job updates, and operational priorities.
• Support daily office and operations activities across departments.

Skills

Administration

Customer service

Scheduling

CRM software

Communication

Time management

Multitasking

Independent work

Tools

CRM

ERP systems

Job description

HTM Group is seeking an organized Operations Coordinator to support our Projects, Industrial, and Production Services divisions in Hawaii. This in-office, full-time role coordinates customers, office staff, project managers, sales teams, and field crews to keep projects and service requests on track and moving smoothly.

You will schedule estimates, site visits, and work orders, maintain records in CRM/ERP, and ensure timely communication of schedule changes.