Operations Coordinator - Low Voltage

AFL Engenharia; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

AFL Engenharia is seeking an Operations Coordinator specializing in Low Voltage systems. This mid-senior level position focuses on leading installation efforts while ensuring compliance with customer specifications and safety regulations. Applicants should have significant experience in telecom installation and strong leadership skills to manage teams effectively.

Qualifications

• 3 to 5 years managing installation of Telecom Systems, TCP/IP Networks.
• Valid Driver’s License.
• Proficient in MS Office, especially Excel, Word, Visio, and Power Point.

Responsibilities

• Ensure compliance with OSHA and perform operational risk assessments.
• Interact with customer managers to meet expectations and standards.
• Schedule and monitor installation manpower efficiently.

Skills

Leadership

Analytical Thinking

Conflict Management

Communication Skills

Organizational Skills

Tools

MS Office

Job description

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Job Description

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity!

The Operations Coordinator - Dedicated Account Specialist is responsible for the safe, efficient, and effective execution of engineering specifications, ensuring installation is performed within the budget of the request, within the time frame set by the customer, and in accordance with customer methods, procedures, and standards. In many cases the Operations Coordinator - Dedicated Account Specialist is the company's direct representative to the customer... balancing resources with customer expectations and requirements.

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Job Description

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity!

The Operations Coordinator - Dedicated Account Specialist is responsible for the safe, efficient, and effective execution of engineering specifications, ensuring installation is performed within the budget of the request, within the time frame set by the customer, and in accordance with customer methods, procedures, and standards. In many cases the Operations Coordinator - Dedicated Account Specialist is the company's direct representative to the customer... balancing resources with customer expectations and requirements.

Responsibilities

• Ensure activities comply with all appropriate OSHA regulations, and to perform operational risk assessments to ensure that risks are mitigated in activities of Operations personnel.
• Interact with customer managers (both financial and operational) ensuring that the installation product meets customer expectations and set standards, and AFL is compensated for agree services.
• Schedule and monitor installation manpower to ensure that hours used are at or below budgeted installation hours.
• Coordinate the efforts of subordinates to ensure project efficiencies, and to review and approve subordinate's timesheets.
• Determine appropriateness of additional compensation requests (change orders) from customers when the scope of installation changes or other factors when AFL should be additionally compensated.
• Ensure subordinates and installers are adequately trained to perform activities to AFL and local standards.
• To effectively communicate to subordinates, peers, and higher management all pertinent issues.
• Perform human resource functions as AFL's representative including evaluate performance of subordinates, recommend retention, recommend advancement, recommend pay changes.
• To act in the capacity of AFL's leader in the assigned area of responsibility.
• To ensure AFL project tracking programs and other required computer-based programs are updated.
• Receiving and Processing Information: Coordinator will answer calls, emails, and other forms of communication to gather information about service requests, emergencies, or delivery needs.
• Operations Coordinator - Dedicated Account Specialist is responsible for assigning appropriate personnel, vehicles, or equipment to the task, ensuring efficient and timely dispatch.
• Providing Information and Support: Operations Coordinator - Dedicated Account Specialist will communicate vital information like addresses, scope of work, time/date due on site and potential obstacles to field units, as well as relaying updates and changes as needed.
• Operations Coordinator - Dedicated Account Specialist is responsible for handling inquiries, resolve issues, and liaise with various parties (customers, suppliers, other departments) to ensure smooth operations.
  
  

Personal Qualities

• Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player
• Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound decision
• Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
• Results focused – Ability to organize and manage multiple, and at time competing priorities
• Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations as required
• Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce
• Excellent Communication Skills – Clear and concise communication is crucial for effective dispatching.
• Strong Organizational Skills – Manage multiple tasks simultaneously and prioritize effectively.
• Ability to Work Under Pressure – Must remain calm and focused in high-pressure situations.
  
  

Qualifications

• 3 to 5 years of experiencemanaging the installation of cabling associated with: Telecom Systems, TCP/IP Networks, CCTV Security, Access control & Wireless Solutions preferred
• 3 to 5 years of experience in the installation of cabling associated with: Telecom Systems, TCP/IP Networks, CCTV Security, Access control & Wireless Solutions preferred
• A distinguished record of solid safety performance
• Valid Driver’s License
• Finger & wrist dexterity & hand/eye coordination.
• Proficient in MS Office, specifically Excel, Word, Visio, and Power Point
• Excellent Customer Service skills.
  
  

Working Conditions

• Normal office environment.
• Finger and wrist dexterity and hand/eye coordination.
• Confined sitting.
• General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required.
• Regional travel may be required.
• Must be able to work in the United States.
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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