Operations Coordinator — Dispatch & Admin for Elevators

thyssenkrupp Elevator; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Supplemental medical plans

Company-paid disability insurance

Company-paid life insurance and AD&D

Additional life insurance options

Spouse and dependent life insurance

Identity theft monitoring

Pet insurance

Employee Assistance Program (EAP)

Tuition reimbursement

401(k) with company match

Job summary

TK Elevator is seeking an experienced Operations Coordinator in St. Louis, MO to support service operations, manage dispatch communications, payroll, invoicing and data reporting.

The role requires strong organizational skills and familiarity with office systems. Responsibilities include coordinating with technicians, maintaining safety and compliance records, generating reports for National Accounts, and assisting with IT equipment and vendor communications.

Qualifications

• High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge, preferred

Responsibilities

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools.
• Assists managers with safety meetings and maintains documentation.
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews Work in Progress report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

Education

High school diploma or GED

Some elevator repair administrative work preferred

Oracle database knowledge

Job description

TK Elevator is seeking an experienced Operations Coordinator in St. Louis, MO to support service operations, manage dispatch communications, payroll, invoicing and data reporting.

The role requires strong organizational skills and familiarity with office systems. Responsibilities include coordinating with technicians, maintaining safety and compliance records, generating reports for National Accounts, and assisting with IT equipment and vendor communications.