Operations Coordinator, Case Management

NK Consultancy LLC; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

NK Consultancy LLC seeks an Operations Coordinator for its client, a national case management company, to work on-site in Kalamazoo, MI. You will manage intake, documentation, and communication workflows to keep the case management team running smoothly, with independence and discretion to ensure accurate, efficient service.

The role emphasizes attention to detail, timely follow-through, and collaboration with a growing team.

Qualifications

• 2–4 years of administrative operations experience, ideally in healthcare.
• Strong organizational and analytical skills with close attention to detail.
• Ability to work independently and juggle multiple priorities in a fast-paced setting.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Familiarity with case management systems is a plus.

Responsibilities

• Monitor and process incoming correspondence, ensuring timely routing and proper documentation
• Answer phones and relay information clearly and professionally
• Maintain accurate, consistent data across all systems
• Compile and maintain assigned claimant lists
• Support the case management team with administrative tasks as needed
• Identify and elevate time-sensitive or high-priority communications to the right people
• Assist with invoicing, including report review, invoice creation, and billing to insurance companies
• Support accounts receivable, including follow-up on outstanding balances
• Handle medical records requests
• Provide administrative support across multiple functions as needed

Skills

Organizational skills

Analytical skills

Attention to detail

Independent worker

Time management

Written communication

Interpersonal skills

Tools

Microsoft Office Suite

Case management systems

Job description

Operations Coordinator, Case Management
Location: Kalamazoo, Michigan (on-site) 49009
Employment type: Full-time

About the Opportunity

NK Consultancy is recruiting an Operations Coordinator for our client, a national, growing case management company. Our client is committed to operational excellence and to administrative support that keeps their services accurate, efficient, and focused on the people they serve.

If you're the person everyone counts on to keep things organized, catch the details others miss, and follow through without being asked, this role was built for you.

What You'll Do

As Operations Coordinator, you'll manage the intake, documentation, and communication workflows that keep the case management team running smoothly. You'll work with a high degree of independence and discretion, and your accuracy will directly support the clients this team serves.

• Monitor and process incoming correspondence, ensuring timely routing and proper documentation
• Answer phones and relay information clearly and professionally
• Maintain accurate, consistent data across all systems
• Compile and maintain assigned claimant lists
• Support the case management team with administrative tasks as needed
• Identify and elevate time-sensitive or high-priority communications to the right people
• Assist with invoicing, including report review, invoice creation, and billing to insurance companies
• Support accounts receivable, including follow-up on outstanding balances
• Handle medical records requests
• Provide administrative support across multiple functions as needed

What You Bring

• 2–4 years of administrative operations experience, ideally in healthcare
• Strong organizational and analytical skills with close attention to detail
• Ability to work independently and juggle multiple priorities in a fast-paced setting
• Excellent written communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Familiarity with case management systems is a plus
• A positive, team-first approach

Why Join This Team

Our client is driven by a shared purpose: improving the lives of the people they serve through exceptional case management. As a national company that’s still growing, they offer a collaborative, supportive environment where your skills and dedication are valued and rewarded, and room to grow along with them.

Our client is an equal opportunity employer and values diversity in the workplace.

Who is NK Consultancy?

NKC is singularly focused on healthcare recruitment helping organizations meet their staffing needs and helping providers find the right fit to thrive. Building on two decades of healthcare recruitment experience, Karen Wink founded NKC to aid organizations find long-term stability rather than temporary fixes. We recruit physicians, APPs and nurses for quality healthcare teams.