Operations Coordinator, Case Management

NK Consultancy LLC; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

NK Consultancy is recruiting an Operations Coordinator for our client, a national, growing case management company, located in Kalamazoo, Michigan on-site.

This role supports intake, documentation, and communication workflows to keep the team running smoothly, with independence and discretion.

You will handle invoicing, accounts receivable, medical records requests, and multi-function administrative support while delivering accurate data and timely communications.

Qualifications

• 2–4 years of administrative operations experience, ideally in healthcare.
• Strong organizational and analytical skills with close attention to detail.
• Ability to work independently and juggle multiple priorities in a fast-paced setting.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Familiarity with case management systems is a plus.

Responsibilities

• Manage intake, documentation, and communication workflows for the case management team.
• Monitor and process incoming correspondence with timely routing and proper documentation.
• Answer phones and relay information clearly and professionally.
• Maintain accurate, consistent data across all systems.
• Compile and maintain assigned claimant lists.
• Support the case management team with administrative tasks as needed.
• Identify and elevate high-priority communications to the right people.
• Assist with invoicing, including report review, invoice creation, and billing to insurance companies.
• Support accounts receivable follow-up on outstanding balances.
• Handle medical records requests.
• Provide administrative support across multiple functions as needed.

Skills

Administrative operations

Organizational skills

Microsoft Office

Communication skills

Data management

Healthcare experience

Tools

Case management software

Job description

Operations Coordinator, Case Management
Location: Kalamazoo, Michigan (on-site) 49009
Employment type: Full-time

About the Opportunity

NK Consultancy is recruiting an Operations Coordinator for our client, a national, growing case management company. Our client is committed to operational excellence and to administrative support that keeps their services accurate, efficient, and focused on the people they serve.

If you're the person everyone counts on to keep things organized, catch the details others miss, and follow through without being asked, this role was built for you.

What You'll Do

As Operations Coordinator, you'll manage the intake, documentation, and communication workflows that keep the case management team running smoothly. You'll work with a high degree of independence and discretion, and your accuracy will directly support the clients this team serves.

Monitor and process incoming correspondence, ensuring timely routing and proper documentation

Answer phones and relay information clearly and professionally

Maintain accurate, consistent data across all systems

Compile and maintain assigned claimant lists

Support the case management team with administrative tasks as needed

Identify and elevate time-sensitive or high-priority communications to the right people

Assist with invoicing, including report review, invoice creation, and billing to insurance companies

Support accounts receivable, including follow-up on outstanding balances

Handle medical records requests

Provide administrative support across multiple functions as needed

What You Bring

2-4 years of administrative operations experience, ideally in healthcare

Strong organizational and analytical skills with close attention to detail

Ability to work independently and juggle multiple priorities in a fast-paced setting

Excellent written communication and interpersonal skills

Proficiency in Microsoft Office Suite

Familiarity with case management systems is a plus

A positive, team-first approach

Why Join This Team

Our client is driven by a shared purpose: improving the lives of the people they serve through exceptional case management. As a national company that’s still growing, they offer a collaborative, supportive environment where your skills and dedication are valued and rewarded, and room to grow along with them.

Interested?

Our client is an equal opportunity employer and values diversity in the workplace.

Who is NK Consultancy?

NKC is singularly focused on healthcare recruitment helping organizations meet their staffing needs and helping providers find the right fit to thrive. Building on two decades of healthcare recruitment experience, Karen Wink founded NKC to aid organizations find long-term stability rather than temporary fixes. We recruit physicians, APPs and nurses for quality healthcare teams.